Joyanne Raya
Oceanside,CA
Summary
Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.
Overview
41
41
years of professional experience
Work History
International Flight Attendant
American Airlines
11.1983 - Current
- Resolved passenger conflicts and medical emergencies during flights.
- Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured safety and comfort of customers onboard aircraft.
- Collaborated with fellow crew members to create a welcoming atmosphere for passengers while upholding high standards of professionalism.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Assisted passengers with diverse linguistic backgrounds by utilizing multilingual skills for clear communication and understanding.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Contributed to increased customer satisfaction by delivering top-notch in-flight service, including meal preparation and distribution.
- Answered passenger questions and provided solutions to issues arising during flights.
Education
Bachelor of Science - Disability Studies
CUNY
New York, NYAssociate of Arts - Deaf Studies
Santa Ana College
Santa Ana, CASkills
- Verbal and written communication
- Passenger Safety
- Safety Procedures
- Food and Beverage Service
- Professional Etiquette
- Cultural Sensitivity
- Social Perceptiveness
- Personal grooming
- Strong Work Ethic
- Customer Service
- Hospitality service expertise
- Guest Services
- Professional Appearance
- Issue Resolution
- Crew Coordination
- Team Collaboration
- Cleanliness and sanitation
- Interpersonal communications
Languages
American Sign Language
Professional Working
Timeline
International Flight Attendant
American Airlines
11.1983 - Current
Bachelor of Science - Disability Studies
CUNY
Associate of Arts - Deaf Studies
Santa Ana College