Joy C. Spry
Atlanta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Sr. Specialist, Property Compliance
Invitation Homes
02.2022 - Current
- Establish relationships and ensure effective communication with HOAs, management companies and municipalities
- Execute the administrative functions concerning licensing, registrations, inspections, Business Tax Registration and any other municipal mandated administrative tasks
- Attend hearings arranged by HOAs or Municipalities pertaining to compliance matters if necessary
- Interact and communicate with team members explaining escalated concerns when additional assistance is necessary
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
- Offered coaching and resources to help CSR's maintain progress and achieve goals.
Portfolio Operations Associate & CSR
Invitation Homes
04.2015 - Current
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Assist with follow up calls, document research and verification of document accuracy via rental application
- Properly prepare lease contract and renewal contracts by DocuSign
• Assist with accounts receivables with posting rent charges and payment and collections, etc.
• Prepare and expedite important HOA violations
• Assist with filing evictions
• Prepare renewal offers
• Communicate with Agents with approval or denial of rental applications
• Trainer for the Customer Service Rep for all new hires
• Trainer for the HOA process for all new hires & current associates
• Responsible for the 2 largest HOA communities for the GA region
Assistant Portfolio Manager
Invitation Homes
09.2013 - Current
- Supported senior management in making informed decisions by providing detailed recommendations.
- Mentored junior team members on best practices for conducting best practices.
- Responsible for 2 largest HOA communities for the GA region
- Trainer for the HOA process for all new hires & current associates
- Communicate with Leasing Agents with approval or denial of rental applications.
- Prepare renewal offers.
- Assist with filing Dispossessory Warrants with Okeily
- Prepare and expedite important HOA violations
- Assist with A/R with posting rent charges & payment & collections.
Education
High School Diploma -
St. Stephen High
Saint Stephen, SCSkills
- Documentation Management
- Customer Relations
- Expert in Yardi, Salesforce, AMSI
- Process Improvement
- Research & Account Reconciliation
- Knowledge of Housing Authority Atlanta
Timeline
Sr. Specialist, Property Compliance
Invitation Homes
02.2022 - Current
Portfolio Operations Associate & CSR
Invitation Homes
04.2015 - Current
Assistant Portfolio Manager
Invitation Homes
09.2013 - Current
High School Diploma -
St. Stephen High