Joycalyn Cash
Birmingham,USA
Summary
Dynamic Senior Accountant with a proven track record at the City of Tarrant, excelling in financial analysis and compliance. Recognized for exceptional organizational skills and attention to detail, I effectively resolved discrepancies and streamlined reporting processes, enhancing operational efficiency. Proficient in QuickBooks and committed to delivering strategic financial insights.
Overview
14
14
years of professional experience
Work History
Senior Accountant
City of Tarrant
03.2023 - Current
- -Compile and analyze financial information to prepare financial statements including monthly and annual accounts
- -Ensure financial records are maintained in compliance with accepted policies and procedures
- -Ensure all financial reporting deadlines are met
- -Prepare financial management reports
- -Ensure accurate and timely monthly, quarterly and year end close
- -Establish and monitor the implementation and maintenance of accounting control procedures
- -Resolve accounting discrepancies and irregularities
- -Continuous management and support of budget and forecast activities
- -Monitor and support taxation issues
- -Develop and maintain financial data bases
- -Financial audit preparation and coordinate the audit process
- -Ensure accurate and appropriate recording and analysis of revenues and expenses
- -Analyze and advise on business operations including revenue and expenditure trends, financial commitments and future revenues
- -Analyze financial information to recommend or develop efficient use of resources and procedures, provide strategic recommendations and maintain solutions to business and financial problems.
- -Serve as primary contact in all communication between the legal department and business units.
- -Develop tools and reports to measure department performances for legal, grants, and marketing teams.
- -Process Payroll for City employees
- -Process accounts payables and accounts receivable
- -Computing journal entries
- 40 Hours/Week
- $73,000/Year
Accounting Assistant II
Jefferson County Commissioner
11.2016 - 10.2023
- -Provides direct assistance and guidance to the public in the issuance of license plates, titles, registration decals for motor vehicles, manufactured homes, vessels, conservation licenses.
- -Performs customer service duties at the front counter by greeting customers warmly and resolve citizen concerns while maintaining a calm attitude even during high volume times and challenging circumstances.
- -Insure that titles, boat registrations, and daily deposits are accurately balanced at the end of each business day.
- -Utilize interpersonal skills to effectively interact with internal staff, general public, and other governmental agencies in order to give and receive information in a courteous, helpful and friendly manner. Possess effective listening skills and attention to detail.
- -Follows written work rules and procedures and all county/ department policies.
- -Manage and oversee legal department’s workload in conjunction with strategic aims and objectives of the organization.
- -Draft, review and negotiate a wide range of grant, marketing, facility, IT, service, and event agreements, in accordance with organization best practices and review business deal points to ensure fiscal stewardship and responsibility.
- -Managed a portfolio of over 1500 contracts, implementing operational strategies to comply with company policies, procedures and legal requirements.
- 40 Hours/ Week
- $35,000/Year
Accountant
Tarrant Electric
10.2022 - 03.2023
- -Approve and pay invoices before deadlines, corresponding with vendors within one business day about issues or discrepancies.
- -Monitor all payments and expenditures, including purchase orders, invoices, account statements.
- -Update and reconcile vendor files and statements each month.
- -Assess and log all credits owed, ensuring prompt application of payments.
- -Process the monthly utility billing for residents.
- -Identify, research and resolve billing variances in order to maintain system accuracy and currency.
- -Assist in accounts payable process, including batch preparation, data transfer to general ledger and payment setup using online banking platform.
- 40 Hours/Week
- $54,000/Year
Customer Service Representative
DST Health Solutions
Birmingham, AL
01.2014 - 11.2016
- Provide exceptional customer service and problem resolution for multiple business clients ranging from pharmacy management to healthcare benefits and claims inquiries.
- Effectively respond to customer via telephone with concentration on first time resolution.
- Accurately meet and/or exceed departmental standards each quarter.
- Serve as point of contact which includes assisting the training department with New Hire training.
- Serve as Peer Instructor by the Training Department to assist with training facilitation.
- Serve as a Tier II Representative who assists Tier I Representatives with questions and escalated calls.
- Create new processes and systems for increasing customer service satisfaction relating to pharmacy reconciliation, claim troubleshooting issues, claims adjudication and health plan benefits.
- Review medical records and assign codes to diagnoses and procedures performed in order for the facility to bill the insurance and other third party payers as well as patients. Assist in processing Medicare Part D claims.
- 40 Hours/ Week
- $18,000/ Year
Customer Service Representative
T-Mobile Wireless
Birmingham, AL
01.2012 - 01.2014
- Resolved customer inquiries relating to wireless accounts and payments.
- Adhered to departmental, company and federal regulations.
- Educated customer, providers and employers about products and services both telephonically and face to face briefings.
- Received and responded to customer service requests for investigations of routine to complex service issues.
- 40 Hours/Week
- $15,000/Year
Education
Bachelors - Accounting
Miles College
Fairfield, AL12.2022
High School Diploma -
Jackson Olin High School
Birmingham, AL05-2006
Some College (No Degree) - Accounting
Lawson State Community College
Birmingham, ALSkills
- Organizational skills
- Technical proficiency
- Professionalism
- Energetic work ethic
- Problem identification and analysis
- Customer service expertise
- Attention to detail
- Multi-tasking and deadline adherence
- Versatility in job functions
- AWD customer service systems
- Contact management systems
- IPNS systems
- Avaya phone systems
- PBM systems
- AS400 system
- MyAWD system
- Practice management software
- Argus desktop application
- Amisys system expertise
- Lotus 1-2-3 proficiency
- WordPerfect knowledge
- HTML coding skills
- QuickBooks accounting software
- Quicken financial management software
- Microsoft Office Suite proficiency (XP, 2003)
- Adobe Acrobat skills
Volunteer Experience
Fairview Rehabilitation Center, 2006-06, 2007-07, Prepared all written communication, answered telephones and prepared weekly bulletins., Designed activities and special visitors for patients.
References
References available upon request.
Timeline
Senior Accountant
City of Tarrant
03.2023 - Current
Accountant
Tarrant Electric
10.2022 - 03.2023
Accounting Assistant II
Jefferson County Commissioner
11.2016 - 10.2023
Customer Service Representative
DST Health Solutions
01.2014 - 11.2016
Customer Service Representative
T-Mobile Wireless
01.2012 - 01.2014
Bachelors - Accounting
Miles College
High School Diploma -
Jackson Olin High School
Some College (No Degree) - Accounting
Lawson State Community College