JOYCE ANDERSON
1150 Brookside. #503
San Pablo,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eager always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Customer Service Rep] position. Ready to help team achieve company goals. Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict.
Overview
28
28
years of professional experience
3
3
years of post-secondary education
Work History
Traveling Childcare Provider
In Home Child Care
San Pablo , CA
01.2018 - Current
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Introduced children to educational games and activities to boost learning.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Care Giver
In Home Care Services
Richmond , CA
07.2012 - 07.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with daily living activities, running errands, and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Gaurdianship
Foster Care
Richmond , CA
02.1997 - 07.2015
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated leadership skills in managing projects from concept to completion.
- Identified issues, analyzed information and provided solutions to problems.
Front Desk Receptionist
For Better Enviroment
Oakland , CA
02.2013 - 09.2014
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Helped office staff prepare reports and presentations for internal or client-related use.
Retail Sales Associate Cashier
Ashley Stewart
Richmond , CA
03.2008 - 03.2009
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Operated POS terminals and cash drawer balancing.
- Processed credit card and debit payments via systems, providing accurate charges and credits.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Caregiver
In Home Supportive Services
Richmond , CA
09.1999 - 10.2008
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Cashier Assistant Manager
Avenue Stores
El Cerrito , CA
11.1995 - 06.2000
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Built positive relationships with customers to increase repeat business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Education
Associate of Arts - Medical Assisting And Office Technology
Contra Costa College
San Pablo, CA 08.2020 - Current
Skills
Front Desk Receptionist
undefinedTimeline
Associate of Arts - Medical Assisting And Office Technology
Contra Costa College
08.2020 - Current
Traveling Childcare Provider
In Home Child Care
01.2018 - Current
Front Desk Receptionist
For Better Enviroment
02.2013 - 09.2014
Care Giver
In Home Care Services
07.2012 - 07.2017
Retail Sales Associate Cashier
Ashley Stewart
03.2008 - 03.2009
Caregiver
In Home Supportive Services
09.1999 - 10.2008
Gaurdianship
Foster Care
02.1997 - 07.2015
Cashier Assistant Manager
Avenue Stores
11.1995 - 06.2000
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