Joyce Anderson
Laurinburg,NC
Summary
Highly motivated, hard- working accounts specialist known for accuracy, attention to detail and timeliness in managing functions proven results during 20 years of collections, billing, and service positions. Also embraces operating processes, protocols, and policies proven effectiveness in training and leadership. I have a consistent reputation of developing and managing relationships with co-workers, management, and customers.
Overview
13
13
years of professional experience
Work History
Default Collector /Senior Customer Service Representative
AMERINAT
Baltimore, MD
04.2018 - 01.2021
- The Collections representative Responsibilities: I have 12 clients that I handle daily that consist of me Completing collection call queues down to Foreclosures within the assigned timeframe Negotiate workout plans and forbearance agreements Handle high volume of incoming and outgoing collection calls there is a goal of 70 minimum calls per day to be met
- Process check-by-phone requests received from borrowers Process bankruptcy notifications Process exception payments Handle credit reporting disputes and process credit report corrections Timely response to borrower inquiries both verbal and written and according to RESPA guidelines Contact with client as it applies to delinquent borrowers and portfolios Review financials Review unapplied balances weekly Process payments received daily, prepare spreadsheet for posting, deposit checks, and unapplied monies
- I also have monthly meeting with all 12 of my clients to review and discuss the delinquent accounts, PNOD’S, FORBERANCE PLANS, LOAN MODS, BANKRUPTCY, FORCLOSURES, ETC… that need to be issued on past due accounts.
Sr. Collection Representative
ROI Solutions
Timonium, MD
10.2016 - 08.2017
- Collection calls and correspondence in a fast-paced goal-oriented collections department, maintain a baseline of 80+calls per day
- Providing customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments
- Responsible for monitoring, maintaining, and reducing delinquency for assigned accounts
- Perform other assigned tasks and duties necessary to support accounts receivable department
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
Total loss Advisor
Toyota Financial Services
Owings Mills, MD
05.2016 - 10.2016
- Completing intake information for customer and insurance carrier notification of total loss department
- Evaluating vehicle values on accounts where the vehicle has been deemed as totaled
- Canceling any additional insurance products that were purchased through the dealership and capitalized in the customer's original loan balance
- Faxing any missing documentation to insurance carriers to process insurance claims
- Completing GAP claims on accounts that have purchased GAP insurance and a deficiency balance remains after the primary insurance settlement has been received
- Initiating releasing titles to insurance carriers once settlement funds have been received and applied to the account
- Contacting appropriate agencies/customers to secure information needed to complete processing and request for payment.
A/R Collections/ Denial Analyst
American Radiology Services
Owings Mills, MD
10.2014 - 05.2016
- Handling of all billing issues and inquiries for BlueShield, Medicare, Medicaid, and Commercial insurances
- Checking verification of insurances and eligibility for all patients
- Completion of follow- up on all unpaid claims, Handling of large volume telephone inquiries from patients, and insurance companies daily
- Duties also included posting of adjustments, rejections, according to insurance company's correspondence
- Working edit Kickbacks
- Consistent with meeting all weekly, monthly, and yearly collection goals.
Front Desk Receptionist
Express Care
Owings Mills, MD
01.2014 - 10.2015
- Job duties included being responsible for the day-to-day processing of all patients as they enter the office
- Responsible for verifying demographic information, scheduling follow-up appointments, and deleting appointments for no-shows and cancellations, collecting patient co-pays and payments, and responsible for distributing medical history forms and patient satisfaction surveys
- Helped ensure proper patient handling by followed established protocols and procedures.
Customer Service/Banquets
HILTON HOTEL
Pikesville, MD
01.2011 - 01.2014
- Deliver superior customer service to guests prior to and during their stay at the hotel
- Effectively assisted food and beverage service, guest services, and event logistics
- Provided communication and teamwork while maintaining the company's standard of excellence.
Sr. Patient Account Specialist
MT. WASHINGTON PEDIATRIC HOSPITAL
Baltimore, MD
01.2008 - 01.2011
- Collections and follow-up on insurance related payment and issues
- Extensive telephone contact with patients and insurance companies to resolve claims and self-pay options
- Executed daily interaction with patients to set up payment arrangements and financial assistance
- Handled hardship cases and collected outstanding back balances
- Reconciled daily, weekly, and monthly reports
- Compiled data using excel spreadsheets
- I held the highest column accounts on a 12-person team while being consistent with meeting deadlines for end of month closings.
Education
Associates of Science Health Care Management -
COLORADO TECHNICAL UNIVERSITY
Skills
- Microsoft Office
- Recovery of 120 day overdue accounts
- Customer Service Certified
- ICD-9 / CPT CODING
- Vendor Negotiations & Management
- Team building & Staff Supervision
- Spreadsheets & Accounting Reports
- Medicare/ BlueShield Specialist
- Account Reconciliation Specialist
- Commercial & Individual Collections
- Records Organization & Management
- AP and AR Processing
- Medical and Mortgage Collections& Billing
- Forbearance plans-loan Mods- PNOD’S Foreclosures
- Systems knowledge/Experience
- IDX- Star- GE- Emdeon- Accurint- Care- medics (EFR)- Paragon- Citrix- Meditech- Epic-ALIAS
- Siemens- As400- Medical management – McPherson
Timeline
Default Collector /Senior Customer Service Representative
AMERINAT
04.2018 - 01.2021
Sr. Collection Representative
ROI Solutions
10.2016 - 08.2017
Total loss Advisor
Toyota Financial Services
05.2016 - 10.2016
A/R Collections/ Denial Analyst
American Radiology Services
10.2014 - 05.2016
Front Desk Receptionist
Express Care
01.2014 - 10.2015
Customer Service/Banquets
HILTON HOTEL
01.2011 - 01.2014
Sr. Patient Account Specialist
MT. WASHINGTON PEDIATRIC HOSPITAL
01.2008 - 01.2011
Associates of Science Health Care Management -
COLORADO TECHNICAL UNIVERSITY
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