Joyce Andrews
Houston
Summary
Dedicated education, training, and consulting professional with a demonstrated history of success in both school and corporate environments with learners of all ages. Admissions and recruitment expert, skilled at managing daily operations as well as strategic planning for long-term goals. Childcare Director and Associate Director of Admissions with a passion for cultivating interpersonal relationships while helping learners change their lives by attaining educational goals. Authorized to work in the US for any employer.
Results-driven education professional prepared to leverage extensive teaching experience to achieve impactful learning outcomes. Consistently excels in curriculum development and student engagement. Known for team collaboration and adaptability, showcasing skills in instructional design and classroom management.
Overview
11
11
years of professional experience
Work History
Instructor, Student Success Coach
Culinary Institute Lenôtre
12.2022 - Current
- Developing, delivering, and reviewing course material and syllabi
- Creating a classroom environment where students feel comfortable participating and learning
- Setting up assessments based on departmental regulations and requirements
- Preparing students for assessments and providing helpful performance feedback
- Providing extra support to students who require it and scheduling consultation times where questions and concerns can be voiced
- Answering students’ questions and providing feedback on assignments or essay drafts
- Assisting other faculty members with lesson plans and assessments
- Recommending additional readings or advice to students as required
- Keeping up to date with advancements in the field and integrating new knowledge into lessons
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Tested and evaluated students on materials presented in workshops and classes.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
- Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
- Increased student participation via engaging lectures and assignments.
- Assisted in curriculum development, ensuring alignment with state standards and best practices for effective instruction.
- Encouraged student-led initiatives and clubs, promoting leadership skills and extracurricular engagement.
- Cultivated culture of critical thinking and inquiry, preparing students for real-world problem-solving.
- Utilized multimedia resources to enrich learning experience and cater to visual and auditory learners.
- Served as a trusted advocate for students, addressing any barriers to their success while promoting self-efficacy and resilience.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
House Manager
Brendel and Associates, LLC
10.2022 - 05.2023
- Assumes responsibility for patient throughput to include bed placement as it relates to level of care and appropriate staffing
- Identifies situations and circumstances that may impact risk and liability factors and refers appropriately by following the hospital's policies and procedures
- Provides operational and administrative support to include patient care, facilities, and emergency management
- Serves as a resource to staff for clinical and regulatory issues
High School Admissions Representative/Adult Representative
Strata Tech Education Group
02.2022 - 02.2023
- Company Overview: Tulsa Welding School/ RSI
- Serves as the school’s first point of contact for recruitment and admissions through school and home presentations
- Identified prospective students through in-person, phone, and virtual interviews, email correspondence, and off-site recruitment events
- Developed and implemented programs for registration days and student orientation
- Mentored students from enrollment through to graduation, advise on classes, scheduling, and qualification process
- Supported students' post-graduation employment efforts through job training and interview preparation
- Classroom and in-home presentations
- Tulsa Welding School/ RSI
Corporate Trainer
Elite Educational Enterprises
10.2019 - 01.2020
- Develop and lead training programs and professional development workshops for educators, including state licensing for Childcare Directors, continuing education credits, business management, and safety/CPR
- Mentor educators in classroom performance, curriculum development, and student relations in accordance with Texas state standards
- Encourage collaborative learning and group activities to reinforce knowledge and skills
- Coach trainees on applying teaching techniques in their specific school/classroom environments
- Create individualized plans for trainees to ensure achievement of required credentials/certifications
- Measurably increased enrollment during first six months with company
- Maintain knowledge of current teaching practices and standards
- Employ a variety of teaching techniques based on subject matter, trainees' experience, and target age of students
- Facilitate discussions on culture and diversity to ensure that trainees integrate these topics into their teaching programs
- Contribute expert advice to executive team regarding teaching methods, current technology, classroom management, and other relevant processes
Hybrid Consultant
Wayfair.com
06.2019 - 01.2020
- Offer unmatched customer service and create a great shopping experience
- Resolve order-related customer issues and answer inquiries through clear communication, strong problem-solving skills, and quick analytical thinking
- Provide positive, client-focused service experiences and maintain positive client relations in a high-volume, fast-paced environment
- Navigate multiple software applications simultaneously and accurately
- Consistently exceed metrics for customer satisfaction, efficiency, and issue resolution
- Improve business processes by identifying areas in need of remediation and communicating trends in customer complaints to management
- Established a track record of excellent performance and positive customer feedback
Associate Director of Admissions
Education Futures Group
03.2018 - 11.2018
- Supervised all enrollment operations at Vista College campus, including recruitment, admissions, and registration
- Collaborate with high schools and international partners to implement special recruiting programs
- Evaluated financial aid applications to determine individual eligibility and award financial support
- Coordinated recruitment events, such as high school visits and college fairs; led student information sessions; and collaborated with community organizations for public outreach initiatives
- Provided one-on-one student advisement regarding degree requirements and career opportunities
- Consistently achieved or exceeded recruitment goals
- Played key role in defining enrollment objectives, financial aid procedures, and campus policies
Senior Admissions Representative/Admissions Representative/ Campus Director
ITT Technical Institute
01.2014 - 01.2018
- Company Overview: PCTI – Houston, Various Private Schools
- Served as the school’s first point of contact for recruitment and admissions
- Identified prospective students through in-person and phone interviews, email correspondence, and off-site recruitment events
- Developed and implemented programs for registration days and student orientation
- Mentored students from enrollment through to graduation, advised on classes, scheduling, and degree requirements
- Supported students' post-degree employment efforts through job training and interview preparation
- Built strong working relationships with Board of Directors; created and presented weekly reports at board meetings
- Contributed to curriculum development for degree programs
- Hand-picked to train ITT's Director of Admissions
- Created and launched interview training process, including mock interview format, that is still in use by company
- Developed and delivered comprehensive programs for staff training and ongoing development focused on nurturing a relationship-based, collaborative learning environment for recent high-school graduates and adult students
- Served as institute's community outreach partner with a reputation for building trusted relationships with local organizations
- Established and consistently met or exceeded student retention goals
- PCTI – Houston, Various Private Schools
Education
M.S. - Organizational Leadership
Grand Canyon University/School of Business
Phoenix, AZ06-2015
B.S. - Communications And Media
Lamar University
Beaumont, TX05-2011
Skills
- Teaching & Training
- Team Leadership
- Sales
- Relationship Building
- Customer service
- Public Speaking & Presentations
- Adult Learning
- Recruitment & Admissions
- Writing Skills
- Interviewing
- Team Management
- Microsoft Office
- Change Management
- Microsoft PowerPoint (10 years)
- Strong communication skills
- Public speaking
- Class instruction
- Lesson planning
- Curriculum development
- Expertise in subject matter
- Group and individual instruction
- Continuous professional development
- Engaging presentation style
- Student engagement
- Classroom management
Timeline
Instructor, Student Success Coach
Culinary Institute Lenôtre
12.2022 - Current
House Manager
Brendel and Associates, LLC
10.2022 - 05.2023
High School Admissions Representative/Adult Representative
Strata Tech Education Group
02.2022 - 02.2023
Corporate Trainer
Elite Educational Enterprises
10.2019 - 01.2020
Hybrid Consultant
Wayfair.com
06.2019 - 01.2020
Associate Director of Admissions
Education Futures Group
03.2018 - 11.2018
Senior Admissions Representative/Admissions Representative/ Campus Director
ITT Technical Institute
01.2014 - 01.2018
M.S. - Organizational Leadership
Grand Canyon University/School of Business
B.S. - Communications And Media
Lamar University
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