Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joyce Anthony

Deland

Summary

Dynamic professional with a proven track record at Family Dollar, excelling in customer service and team leadership. Skilled in money handling and decision-making, I enhanced customer satisfaction by promptly resolving complaints and improved financial accuracy through diligent cash management. Committed to fostering a positive work environment and achieving operational excellence.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience

Work History

Assistant Manager

Family Dollar
11.2021 - 05.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Housekeeper,Gardener

Tropical Resort and Marina
09.2010 - 06.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.Trimmed bushes and plants,pulled weeds,and mulched gardens on the property of the resort.Pressure washed sidewalks,guest pathways porches,and pool area.

Buiscut Maker

Hardees Resturamt
11.2008 - 04.2010
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Machine Operator

Team Plastics
10.2007 - 09.2008
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety r
  • Assisted in training new operators, sharing knowledge and best practices for optimal performance.

Education

GED -

Seminole High School
Sanford, FL
06-2018

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management

Timeline

Assistant Manager

Family Dollar
11.2021 - 05.2025

Housekeeper,Gardener

Tropical Resort and Marina
09.2010 - 06.2021

Buiscut Maker

Hardees Resturamt
11.2008 - 04.2010

Machine Operator

Team Plastics
10.2007 - 09.2008

GED -

Seminole High School

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