Joyce Ayson
Snohomish
Summary
Accomplished Certified Medical Assistant and Interim Clinic Manager at Indigo Urgent Care, adept in healthcare administration and patient care coordination. Spearheaded initiatives improving operational efficiency and patient satisfaction, resulting in enhanced team performance and quality care delivery. Skilled in HIPAA compliance and process improvement, demonstrating a strong blend of analytical and interpersonal abilities.
Overview
13
13
years of professional experience
Work History
Certified Medial Assistant-Interim Clinic Manager
Indigo Urgent Care
06.2023 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
Lead Certified Medical Assistant
Swedish Medical Group - Urology
02.2015 - Current
- Increased patient safety with strict adherence to infection control protocols and proper sterilization techniques.
- Led initiatives focused on enhancing workplace safety, implementing best practices that fostered a secure environment for patients and staff.
- Elevated patient experience through efficient rooming processes, preparing examination areas for scheduled appointments without delays.
- Assisted in the implementation of new policies or procedures within the clinic, leading to enhanced workflows and better overall results.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and medication logs to maintain current tracking documentation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Logistics Readiness Airman
United States Air Force Reserve
08.2011 - 08.2016
- Spearheaded quality improvement initiatives to reduce errors and increase overall process efficiency within the logistics department.
- Performed a wide array of patient administrative, clinical, and resource management functions. Performed duties in support of unit personnel and administration programs. Analyzes, evaluates, advises, and ensures the validity, completeness and accuracy of healthcare data collected by automated systems used by the military health system.
Certified Medical Assistant
Community Health Center
10.2013 - 01.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Certified Medical Assistant
Care Plus Urgent Care
05.2013 - 09.2013
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Education
Certificate - Certified Medical Assistant
Pima Medical Institute
Seattle, WA01.2012
Skills
- Administrative Leadership
- HIPAA Compliance
- Employee Recruitment and Training
- Healthcare administration
- Patient Care Coordination
- Scheduling
- Profit and loss statements
- Scheduling appointments
- Revenue management
- Urgent Care
- Patient Flow
- Vendor Relations
- Marketing
- Employee Performance Evaluations
- Schedule Management
- Employee Supervision
- Facility Oversight
- Process Improvement
- Budget Development
- Budget Planning
- CPR/AED
- Performance Metrics
- Patient Education
- Inventory and restocking
- Clinical Quality Program Standards
- Quality Control
- Epic Systems
- Operations Management
Timeline
Certified Medial Assistant-Interim Clinic Manager
Indigo Urgent Care
06.2023 - Current
Lead Certified Medical Assistant
Swedish Medical Group - Urology
02.2015 - Current
Certified Medical Assistant
Community Health Center
10.2013 - 01.2015
Certified Medical Assistant
Care Plus Urgent Care
05.2013 - 09.2013
Logistics Readiness Airman
United States Air Force Reserve
08.2011 - 08.2016
Certificate - Certified Medical Assistant
Pima Medical Institute
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