Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOYCE BACANI

Elmhurst,NY

Summary

High energy individual with professional experience in Post Production, Client Services, Customer Service Management, and Event Planning seeks a position as a Client Service Coordinator.

Overview

8
8
years of professional experience

Work History

Front Office

MCD Partners
New York, NY
07.2021 - Current
  • Assist in-House Recruiter in recruitment process.
  • Light photo editing.
  • Comply with all Covid-19 regulations to maintain a clean/safe working environment.
  • Create and Manage all PO’s for staff at our multiple office locations.
  • Manage needs/requests for Senior Management.
  • Sending and scanning all necessary packages and mail.
  • Maintaining & updating employee database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Assisted coworkers and staff members with special tasks on daily basis.

Part-Time Assistant Manager

Ihawan Restaurant
Woodside, NY
05.2015 - 07.2021
  • Responsible for recruitment and assistant management of 17/member wait staff for high volume neighborhood restaurant, CAPACITY of 75 people.
  • This includes training, ongoing staff support, performance reviews and weekly schedules.
  • Ensure adequate staff coverage for restaurants for both weekdays and weekends.
  • Assist servers to maintain highest level of customer service and customer satisfaction.
  • Qualifying certificate in food safety and inspection, helping to maintain both restaurants “A” ratings.
  • Consult on private parties, from idea phase through end of party.
  • Assist with planning all types of celebrations such as birthdays, christenings, bridal showers and graduations.
  • Help customers plan their menu and provide referrals to other necessary aspects of parties including baked goods.
  • Logging Inventory.

Receptionist/Office Coordinator

RADICAL MEDIA
New York, NY
12.2019 - 03.2020
  • Supervise and train interns.
  • Greeting visitors and clients.
  • Manage large call volumes with multi-line phone system.
  • Responsible for opening and closing office.
  • Ensuring that all shipping supplies, food cabinets, and office needs are filled so that company is comfortable and functioning properly.
  • Manage/book conference rooms.
  • Input expenses on Concur.
  • Answer emails/questions about company.
  • Edit and send out daily schedule.
  • Assist Facilities Coordinator with problem solving and maintenance of office space/meeting rooms.
  • Order office/food supplies while keeping budgetary restraints in mind.
  • Organize client drinks and food set-ups.
  • Help with light scheduling/general assistance for Executive Producer.
  • Being aware of various jobs that occupy Radical’s office space and assist with various tasks when needed.
  • Set up weekly staff meeting by printing out company's confidential projects, conferencing in LA staff, and editing project template.
  • Excellent time management, organizational skills, and ability to prioritize tasks.

Freelance Post Production Assistant

FIVE FILMS, INC
New York, NY
06.2019 - 07.2019
  • Digitized and logged footage for production team using Avid Media Composer.
  • Created closed captioning for Fox PBC-Fight Camp
    Pacquiao vs Thurman.
  • Maintained schedules, managed deadlines and interfaced with teammates to support production activities.
  • Reviewed film and gave suggestions about flow, quality and other issues.

Post Production Intern

SIXTEEN19
New York, NY
01.2019 - 06.2019
  • Assist Client Services Coordinator with breakfast and Theater set up.
  • Assist Tech Department with equipment set up for Clients.
  • Maintain stock of all kitchen supplies, beverages, and snacks.
  • Prepare meal orders for Colorists and Clients.
  • Support Front Desk Coordinator with incoming calls, checking in guests, and office supply runs.
  • Assist with social media for SIXTEEN19 and POWERHOUSE VFX.
  • Interact with clients for any problem solving needs.

Client Service Manager

Company3
New York, NY
06.2017 - 08.2017
  • Interview and train Client Service Representatives.
  • Approve Client Service Representatives' hours on NOVAtime.
  • Address discipline and/or performance issues.
  • Event planning and preparation for small and large scale events.
  • Full-range set-up, assist, and breakdown for client and industry events.
  • This includes bussing, serving food, beverage prep, and other event needs.
  • Maintain presentation, cleanliness, and organization of edit rooms, kitchen, and common areas.
  • Food/Beverage preparation as well as purchasing kitchen supplies and ensure on-time delivery.
  • Interact professionally with clients and staff both in person and over the phone.
  • Meet any special requests that Colorists, Clients, and Upper Management may have
  • Maintain kitchen cleanliness, this includes delegating dishwashing and detailing appliances to Client Service Reps.
  • Manag kitchen and restock of kitchen supplies.
  • Monitor the bays and common areas for overall tidiness and upkeep.
  • Manage and submit kitchen expenses using Concur.

Education

Bachelor’s Degree - Communication Arts

ST. JOHN’S UNIVERSITY

Skills

  • Basic knowledge of Avid Media Composer
  • Autodesk Maya 2017
  • Adobe After Effects
  • Photoshop
  • Davinci Resolve 15
  • CoNECT
  • NOVATime
  • Concur
  • SAP
  • CRM
  • ININ
  • Microsoft Word & Excel
  • NetSuite
  • Replicon
  • Google Sheet

Timeline

Front Office

MCD Partners
07.2021 - Current

Receptionist/Office Coordinator

RADICAL MEDIA
12.2019 - 03.2020

Freelance Post Production Assistant

FIVE FILMS, INC
06.2019 - 07.2019

Post Production Intern

SIXTEEN19
01.2019 - 06.2019

Client Service Manager

Company3
06.2017 - 08.2017

Part-Time Assistant Manager

Ihawan Restaurant
05.2015 - 07.2021

Bachelor’s Degree - Communication Arts

ST. JOHN’S UNIVERSITY

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JOYCE BACANI