Joyce Bagnuolo
Castle Rock,Colorado
Summary
Dynamic and results-driven professional with extensive experience in customer service and project management at Sidley & Austin Law Firm. Proven ability to resolve complex issues while fostering team collaboration and client relationships. Skilled in problem-solving and maintaining confidentiality, ensuring high client satisfaction and loyalty.
Overview
22
22
years of professional experience
Work History
Patient Services Representative
Opticians 2
07.2021 - 12.2021
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed phones, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
Administrative Assistant
St. Stephens and St. Agnes Lower School
05.2012 - 06.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
Dyson, Inc
10.2008 - 06.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Project Manager
Sidley & Austin Law Firm
09.2007 - 08.2008
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Client Services Manager
ViaTech Publishing Solutions Inc.
05.2006 - 05.2007
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
- Developed new employees and on-going performance assessment of current employees.
- Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.
Project Coordinator
ImageSure, LLC
05.2003 - 10.2005
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
East Coast Account Manager
WaterSaver Faucet
12.2001 - 10.2005
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Call Center Representative
Art.com Inc.
01.2000 - 01.2001
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Master of Arts - Fiction Writing
Baltimore, MD06-2016
Skills
- Customer service
- Problem-solving
- Friendly and outgoing
- Team collaboration
- Team leadership
- Phone and email etiquette
- Flexible schedule
Timeline
Patient Services Representative
Opticians 2
07.2021 - 12.2021
Administrative Assistant
St. Stephens and St. Agnes Lower School
05.2012 - 06.2014
Customer Service Representative
Dyson, Inc
10.2008 - 06.2009
Project Manager
Sidley & Austin Law Firm
09.2007 - 08.2008
Client Services Manager
ViaTech Publishing Solutions Inc.
05.2006 - 05.2007
Project Coordinator
ImageSure, LLC
05.2003 - 10.2005
East Coast Account Manager
WaterSaver Faucet
12.2001 - 10.2005
Call Center Representative
Art.com Inc.
01.2000 - 01.2001
Master of Arts - Fiction Writing
Similar Profiles
Bianca ClopotaruBianca Clopotaru
Optical assistant/Trainee Dispensing optician at Specsavers OpticiansOptical assistant/Trainee Dispensing optician at Specsavers Opticians
Nataniel WojcikNataniel Wojcik
Assistant at Specsavers OpticiansAssistant at Specsavers Opticians
Joel SimonsJoel Simons
Store Manager at Scrivens OpticiansStore Manager at Scrivens Opticians
Preston UnderwoodPreston Underwood
Batting Cage Attendant at Highlands Ranch Metro DistrictBatting Cage Attendant at Highlands Ranch Metro District
Riley MurphyRiley Murphy
Server at Bucket List TavernServer at Bucket List Tavern