Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joyce Barnes

Wilson,NC

Summary

With a proven track record at Herbert Reid Home, Inc., I excel in delivering exceptional care to individuals with mental and developmental challenges. My expertise in critical thinking and leadership, coupled with a strong ability to communicate and network, has significantly improved client outcomes, with a caseload comprising 40% children and 60% adults.

Overview

32
32
years of professional experience
1
1
Certification

Work History

I/DD MH Qualified Professional

Herbert Reid Home, Inc.
04.2011 - Current
  • Delivered individualized services to clients working through issues such as mental illness and Developmental disabilities based on their ISP or PCP.
  • Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
  • Documented client progress in confidential files.
  • Provided clients with recommendations to community resources.
  • Implemented crisis intervention plans to support client safety.
  • Supported continuity of care after discharge with individualized discharge plans.
  • Developed and implemented activities to help clients develop social and independent living skills.
  • Educated clients and families about mental health issues, treatments and resources.
  • Built partnerships with community agencies and service providers to remove access gaps.
  • Revised individual treatment plans for clients with mental health concerns to obtain best possible outcomes.
  • Facilitated support groups for clients to discuss issues related to mental health.
  • Provided one on one training to members to monitor client access to resources and services.
  • Monitored client progress and provided feedback to families and treatment team members.
  • Collaborated with medical and clinical personnel to coordinate and implement client services.
  • Administered psychological tests and assessments to determine client needs.
  • Observed and monitored client behavior and responses to treatment.
  • Provide services to children and adults. Caseload varied. Approximately 40% children and 60% adults over the years.
  • Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
  • Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
  • Provided referrals to connect clients with other community resources to support mental health and well-being.
  • Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
  • Prepared reports to summarize clients' mental health status and treatment progress.
  • Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
  • Worked closely with NCSTART on cases that required extensive supports.

Resident Manager

Barnes Family Care Home
10.1992 - 12.2024
  • Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
  • Assessed patient conditions during daily rounds and recommended changes to care plans.
  • Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
  • Collaborated with patients and families to provide care and treatment education.
  • Helped set goals, determine appropriate interventions and connect resources for individual patients.
  • Arranged transportation and documented details of discharge transition plans.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
  • Communicated with healthcare providers to facilitate continuity of care.
  • Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
  • Maintained network of community resources to provide most comprehensive support services possible to clients.
  • Evaluated clients progress and adjusted service plans to address areas of concern.

Administrator

Lois' House
08.1998 - 04.2011
  • Mentored and coached staff to improve performance and interactions with residents.
  • Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
  • Provided treatment to persons with Mental Illness and Developmental Disabilities. Clients ages ranged from 11-54.
  • Monitored direct care activities for optimal patient protections and infection control standards.
  • Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
  • Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
  • Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
  • Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
  • Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
  • Protected clients' monies and property by tracking spending and reconciling accounts.
  • Assisted residents with basic hygiene and healthcare needs.
  • Scheduled physician and other appointments for residents, providing transportation to each visit.
  • Created staff work schedules so each shift had appropriate number of employees for coverage.
  • Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
  • Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
  • Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
  • Offered learning opportunities to help residents develop important life skills.
  • Participated in community events to promote services and engage with public.
  • Developed and implemented training programs for staff.
  • Created and managed budgets, efficiently allocating resources for social and community service projects.
  • Analyzed trends and data to inform decision-making and program development.
  • Collaborated with community members to develop and implement service initiatives.
  • Established and maintained relationships with key stakeholders.
  • Monitored program performance and outcomes for successful delivery of services.
  • Advocated for social and community service programs to increase awareness and funding.
  • Coordinated with community stakeholders for successful implementation of social and community service initiatives.
  • Partnered with local organizations to expand access to social and community services.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Assessed community needs and identified resources for social and community service programs.

Education

Bachelor of Science - Psychology

Walden University
Minneapolis, MN
07-2008

Associate of Applied Science - Radiological Sciences

Edgecombe Community College
Tarboro, NC
06-1997

Skills

  • Supervision and leadership
  • Written communication
  • Planning
  • Team management
  • Verbal communication
  • Time management
  • Networking
  • Communication
  • Critical thinking

Certification

Person Centered Thinking and Planning

Timeline

I/DD MH Qualified Professional

Herbert Reid Home, Inc.
04.2011 - Current

Administrator

Lois' House
08.1998 - 04.2011

Resident Manager

Barnes Family Care Home
10.1992 - 12.2024

Bachelor of Science - Psychology

Walden University

Associate of Applied Science - Radiological Sciences

Edgecombe Community College

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Joyce Barnes