Joyce Barnett
Trenton,NC
Summary
Dedicated and experienced customer care provider with 20+ years of experience in customer service, management, and administrative roles. Proficient in managing daily operations, scheduling, and inventory management. Skilled in providing exceptional customer service, with a focus on building strong relationships with clients. Possess a strong understanding of organizational skills, including self-management and communication.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Booth Renter/Operator /Master Hairstylist
At Your Fingertips Salon
09.2018 - Current
- Provide a wide range of hairstyling services including haircuts, coloring, highlights, and styling for both men and women
- Consult with clients to understand their desired hairstyle and offered professional advice on suitable options based on their hair type and face shape
- Built strong relationships with clients by actively listening to their needs, addressing any concerns or questions they had about their hair care routine
- Maintain a clean and organized work station, ensuring all tools were properly sanitized before each use
- Participate in ongoing education programs provided by product manufacturers to stay updated on new products and techniques in the industry
- Maintain knowledge of current health regulations related to sanitation practices in the salon industry, ensuring a safe environment for both staff and clients
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Salon Owner/Operator
Self Employed Salon Owner
03.2016 - 09.2018
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Manager
Supercuts/ Regis Corporation
02.2006 - 03.2016
- Supervised multiply employees and locations, keeping all stores in a positive growth margin while meeting and exceeding Corp. goals
- Conducted team building classes and training to extend employee knowledge and to advance them within the company
- Managed daily operations such as inventory, scheduling, and customer service while also maintaining a high level of customer satisfaction
- Maintained timekeeping and personnel records, prepared and recorded performance evaluations with monthly meetings
- Oversaw hiring process through conducting interviews and contacting references
- Implemented state board regulation and guidelines while also focusing on Corporation guidelines to meet and exceed standards
- Master Hairstylist, worked closely with clients to build relationships for over 20 years of experience with customer service
- Daily use of multi-line phone, fax machine, printers, and POS systems
Machine Operator
Amital Spinning Corp
04.1997 - 08.2003
- Operated an acrylic yarn bulking machine for hourly production, labeled and packed boxes to be shipped and performed routine maintenance on machines.
Education
Diploma - Cosmetology
Craven Community College
New Bern, NC05.2005
Skills
- Body Waxing (10 years)
- Store Management Experience (10 years)
- Organizational Skills (10 years)
- Self-management (10 years)
- Hair Styling (10 years)
- Cleaning Experience (10 years)
- POS (10 years)
- Management (10 years)
- Retail Sales
- Makeup Application
- Payroll
- Communications (10 years)
- Supervising Experience (10 years)
- Inventory Management (10 years)
- Customer Service Skills (10 years)
- Front Desk (10 years)
- Cash Handling (10 years)
- Merchandising
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Efficient multitasking
- Effective communication
- Valid Driver's license
- Safety compliance
- Production work
- Production procedures
- Quality assurance
- Flexible schedule
- Data entry
- Customer service
- Work scheduling
- Staff management
- Strong work ethic
- Teamwork and communication
- Positive attitude
- Good communication
- Computer skills
Certification
* NC Driver's License
- Licensed Hairstylist - 21 years
Timeline
Booth Renter/Operator /Master Hairstylist
At Your Fingertips Salon
09.2018 - Current
Salon Owner/Operator
Self Employed Salon Owner
03.2016 - 09.2018
Manager
Supercuts/ Regis Corporation
02.2006 - 03.2016
Machine Operator
Amital Spinning Corp
04.1997 - 08.2003
Diploma - Cosmetology
Craven Community College
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