Summary
Overview
Work History
Education
Skills
Timeline
Intern

Joyce Bella

Customer Service Representative
Kronenwetter,WI

Summary

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Overview

20
20
years of professional experience

Work History

Receptionist

Cost Cutters
Wausau, WI
01.2022 - 03.2022
  • Greeting over 250 customers face to face. By telephone, each day there were over 200 telephone calls. Making sure customer information was updated correctly. Would get bonus pay due to increases in services and retail sales.
  • Answered central telephone system and directed calls accordingly
  • Managed multiple tasks and met time-sensitive deadlines
  • Confirmed appointments, communicated with clients and updated client records
  • Restocked supplies and submitted purchase orders to maintain stock levels
  • Troubleshot copy machines and printers and scheduled service as needed
  • Provided callers with address, directions, company website and related information
  • Maintained confidentiality of information regarding clients and company
  • Corresponded with clients through email, telephone or postal mail
  • Resolved customer problems and complaints
  • Sorted, received and distributed mail correspondence between departments and personnel
  • Kept reception area clean and neat to give visitors positive first impression
  • Responded to inquiries from callers seeking information

Laundry Associate

Holiday Inn Express Hotel Suites
Schofield, WI
04.2018 - 03.2020
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Maximized efforts towards productivity by identifying problem areas and assisting in implementing solutions.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature and cleaning agents.
  • Collected soiled tablecloths, napkins and draperies after large events.
  • Loaded and unloaded machines, ironed pieces and folded cleaned items, typically handling over 2,000 pieces per shift for large revenue-producing business.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Used special fabric treatments, borax, and industrial cleaner to remove stains.
  • Collected soiled linens and clothing and pretreated stains.
  • Hung drapes, blankets and other garments on stretch frames to dry.
  • Inspected soiled articles to determine sources of stains, locate color imperfections and identify items requiring special treatment.
  • Maintained safety practices at all times to protect personnel and laundry loads.
  • Mended and sewed articles using hand stitching, adhesive patches or sewing machines.
  • Cleaned machine filters and lubricated equipment.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Saved $15,000 by implementing cost-saving initiatives that addressed long-standing problems.
  • Operated dry cleaning machines to clean soiled articles.
  • Spread soiled articles on work tables and positioned stained portions over vacuum heads or on marble slabs.

Salon Coordinator

Verve Salon
Schofield, WI
11.2012 - 04.2017
  • Managed salon's master calendar to organize customer appointments, employee schedules and special events.
  • Greeted patrons upon arrival at salon, offering prompt, courteous service.
  • Maintained client waiting area, ensuring that it was kept clean at all times.
  • Upsold salon products and services to customers through effective communication and successful marketing methods.
  • Scheduled appointments by phone, email and in person and recommended additional services.
  • Handled all payments and refunds, making sure that charges and correct tax were applied.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Maintained excellent customer service standards to win customer loyalty and retention and build customer base by 20%.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Conferred with customers to assess requirements and recommend specific services.
  • Consistently received positive feedback from guests on performance reviews.
  • Recorded weekly supply and inventory needs and made regular orders worth $10,000.
  • Utilized social media accounts and strategic marketing initiatives to promote business and build revenue by 15-20%.
  • Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
  • Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
  • Networked at various industry events to promote business.
  • Organized promotions to boost retail and service sales, achieving 10% growth in revenues.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Promoted business through marketing initiatives and use of social media.
  • Directed marketing initiatives that increased business by 15%.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
  • Met with customers to discuss upcoming events and style requirements.
  • Cross-sold and up-sold new haircare products, increasing earnings 13% per month.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Grew repeat client base by 92% through effective marketing and customer service.
  • Answered over 200 phone calls and emails per day by taking detailed messages and relaying messages to appropriate personnel.
  • Maintained general appointment calendar and set shift schedules.
  • Analyzed patrons' hair and physical features to determine and recommend beauty treatments and hairstyles.
  • Oversaw salon employee performance, facility cleanliness and sales.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Recruited, trained and supervised 5 employees.
  • Worked to continuously increase salon business through effective sales, service and operations policies.
  • Prepared annual budgets with controls to prevent overages.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Controlled inventory by tracking expenses, purchases and shelf stock.
  • Handled employee scheduling and coverage needs during business hours.
  • Managed cash flow, business transactions, banking and accounting processes.
  • Removed outdated policies and modernized structure.
  • Established long-term client relationships, increasing sales 64% while developing additional opportunities through networking and referrals.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Performed statistical analyses to gather data for operational and forecast team needs
  • Sourced high-quality and trending hair care products for salon, placing orders with suppliers
  • Met with customers to discuss upcoming events and style requirements

Education

Some College (No Degree) - Healthcare Management

Ultimate Medical Academy - Clearwater
Clearwater, FL

Diploma - General Studies

Wausau West High School
Wausau, WI
05.1996

Skills

  • Customer/Client relations
  • Business administration
  • Organization skills
  • Time management
  • Verbal and written communication
  • Database administration
  • Professional demeanor

Timeline

Receptionist

Cost Cutters
01.2022 - 03.2022

Laundry Associate

Holiday Inn Express Hotel Suites
04.2018 - 03.2020

Salon Coordinator

Verve Salon
11.2012 - 04.2017

Some College (No Degree) - Healthcare Management

Ultimate Medical Academy - Clearwater

Diploma - General Studies

Wausau West High School

Similar Profiles

CREATE PROFILE
Joyce BellaCustomer Service Representative