Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joyce Berletch

Moundsville

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

27
27
years of professional experience

Work History

Telecommunications Specialist,

TeleTech Holdings
10.2000 - 08.2011
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
  • Upheld data security standards while documenting customer interactions within the company''s CRM system, ensuring accuracy and confidentiality.
  • Displayed a positive attitude and excellent problem-solving skills, which contributed to the overall success of the customer service team.
  • Developed strong rapport with customers, fostering long-term relationships that resulted in repeat business.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Identified and resolved discrepancies and errors in customer accounts.

Front Desk Medical Receptionist

Drs, Irisarri & Irisarri OBGYN
06.1996 - 07.2000
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Assisted with medical coding and billing tasks.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.

Grocery Team Member

Giant Eagle
11.1984 - 06.1996
  • Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
  • Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
  • Worked closely with department managers to achieve better stock rotation practices, reducing spoilage rates significantly over time.
  • Assisted in inventory management for optimal product availability and reduced waste.
  • Operated cash register to accurately process and record customer payments.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Used accounting software to reconcile accounts, track income, and generate invoices.
  • Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
  • Responded to inbound inquiries regarding accounts and payments.
  • Assisted in annual audit preparation, ensuring accurate representation of accounts receivable records and compliance with accounting standards.
  • Entered figures using 10-key calculator to compute data quickly.

Education

High School Diploma -

John Marshall High School
Glendale, WV
06-1974

Skills

  • Sales support
  • Telecom billing
  • Problem-solving
  • Troubleshooting and repair
  • Attention to detail
  • Work order completion
  • Multitasking
  • Educating customers
  • Customer service

Timeline

Telecommunications Specialist,

TeleTech Holdings
10.2000 - 08.2011

Front Desk Medical Receptionist

Drs, Irisarri & Irisarri OBGYN
06.1996 - 07.2000

Grocery Team Member

Giant Eagle
11.1984 - 06.1996

High School Diploma -

John Marshall High School

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Joyce Berletch