Hi, I’m
Joyce Bermudez
Brooklyn,NY
Summary
Dynamic Housing Assistant at NYCHA with strong writing and client relationship skills. Enhanced tenant satisfaction by effectively resolving housing concerns and ensuring compliance through property inspections. Proven ability to collect rent and maintain accurate records, fostering positive cash flow and community trust. Committed to supporting residents with empathy and professionalism.
Housing professional prepared for this role with focus on delivering high-quality support in housing sector. Proven ability to foster positive tenant relationships and resolve housing issues promptly. Reliable team collaborator committed to achieving results and adapting to changing needs. Strong organizational skills and customer service orientation.
Professional with robust experience in housing services. Skilled in tenant relations, lease administration, and resource allocation. Strong focus on team collaboration and adaptable to changing needs. Known for reliability, conflict resolution, and effective communication.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level ScreenWriter position. Ready to help team achieve company goals.
Overview
15
years of professional experience
Work History
NYCHA
Housing Assistant
12.2023 - Current
Job overview
- Assisted residents with housing applications and eligibility verification processes.
- Coordinated communication between residents and housing management to resolve inquiries.
- Supported the maintenance team by tracking service requests and follow-ups.
- Conducted routine inspections of housing facilities to ensure compliance with standards.
- Maintained accurate records of resident information and housing documentation.
- Provided guidance on local resources and services available to residents in need.
- Improved tenant satisfaction by promptly addressing and resolving housing concerns and maintenance issues.
- Aided in the collection of rent payments, minimizing delinquencies and maintaining positive cash flow.
- Assisted property managers with daily tasks for efficient property management and tenant support.
- Calculated tenant rent amounts to prepare leases and contracts.
Joyce Bermudez
Writer
07.2021 - 11.2021
Job overview
- Developed engaging content for various platforms, enhancing audience interaction and retention.
- Conducted thorough research to ensure accuracy and relevance in all written materials.
- Collaborated with editorial team to refine article drafts and improve overall quality.
- Adapted writing style to align with brand voice and target audience preferences.
- Edited and proofread articles for grammar, clarity, and coherence before publication.
Brownsville Tank Think Matters
Community Outreach Coordinator
06.2020 - 11.2020
Job overview
- Coordinated community outreach programs to enhance engagement and promote local initiatives.
- Developed educational materials to inform community members about available resources and services.
- Established partnerships with local organizations to expand outreach efforts and improve service delivery.
- Organized and facilitated workshops, ensuring accessible information for diverse community groups.
- Served as a liaison between the organization and key stakeholders, fostering trust through open communication and transparent decision-making processes.
Urban Resources Institution
Associate Counselor
07.2010 - 02.2020
Job overview
- Facilitated individual and group counseling sessions to support client emotional and mental health needs.
- Developed personalized treatment plans based on client assessments and feedback.
- Collaborated with multidisciplinary teams to coordinate comprehensive care for clients.
- Implemented evidence-based therapeutic interventions to promote client progress and well-being.
- Educated clients on coping strategies and resources for ongoing support outside of sessions.
- Participated in professional development workshops to enhance counseling skills and knowledge of best practices.
- Assisted clients in developing strategies for self-care, stress management, and emotional regulation as part of overall treatment plans.
- Provided crisis intervention services when necessary, ensuring the safety and well-being of all clients involved.
- Continued professional development through attendance at workshops, conferences, and trainings related to counseling techniques and practices.
- Educated family members on mental health issues affecting their loved ones in order to foster understanding and provide additional support mechanisms outside of therapy sessions.
- Navigated complex ethical dilemmas within the scope of professional practice while maintaining adherence to established codes of conduct.
- Built rapport with diverse clientele by demonstrating empathy, active listening skills, and cultural competence in counseling sessions.
Education
Briarcliffe CollegeNY
Bachelor of Arts from Photography
Long Island UniversityBrooklyn, NY
Bachelor of Science from Social Work
The Los Angels Film SchoolHollywood, CA
Bachelor of Science from Writing For Film And TV
04-2026
Skills
- Property inspections
- Client relationship building
- Fair housing regulations
- Rent collection
- Strong writing and verbal skills
- Effective writing skills
- Writing progress notes
- Report writing experience
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Limited Working
Interests
- Blogging
- Participate in local theater productions, enhancing my public speaking and teamwork skills.
- Photography
- I have a passion for photography and editing photos.
- Community Cleanup
- Getting involved in local advocacy groups to promote positive change in the community.
- Homelessness Outreach
Timeline
Housing Assistant
NYCHA
12.2023 - Current
Writer
Joyce Bermudez
07.2021 - 11.2021
Community Outreach Coordinator
Brownsville Tank Think Matters
06.2020 - 11.2020
Associate Counselor
Urban Resources Institution
07.2010 - 02.2020
Briarcliffe College
Bachelor of Arts from Photography
Long Island University
Bachelor of Science from Social Work
The Los Angels Film School
Bachelor of Science from Writing For Film And TV
Citation from The Office of The President Borough of Brooklyn for being an Essential worker during
Received a citation for giving out hand sanitizer's and mask while educating the public on Covid-19.