Joyce Billings

Responsible for overseeing the virtual safety companion workflow and virtual monitoring of the assigned patient population.

Evaluates patients utilizing this service and ensures the appropriate coverage for remote monitoring.

Answers escalation questions from the team and provides oversite during assigned shift.

Ensure patients are connected to the program appropriately and in a timely fashion as well as triaged and discharged from monitoring appropriately.

Serves as a resource to the virtual safety companion when a the patient condition escalates and ensures the flow of patients within the program transitions smoothly.

• Oversaw the planning, scheduling, and coordination of day-to-day operations of front office staff.
• Provided direction in work assignments and training for office staff.
• Monitored employee's performances, as well as provided input into hiring and performance.
• Worked closely with the Associate Clinical Director on employee management, performance, yearly review, process changes and day-to-day operations.
• Assisted the Associate Clinical Director in ensuring compliance with policies and procedures.
• Ensured approved medical record policies and procedures are followed, including those dealing with patient confidentiality.
• Oversaw covid-19 and flu vaccination clinics to ensure that employees are compliant.

• Responsible for the scheduling, preparation and implementation of all surveillance programs: Annual TB testing, Influenza Vaccination and Respiratory Safety.
• Developed and implemented processes and documentation tools, both computerized and paper mechanisms to document compliance.
• Established relationships with department and off-site managers to coordinate the completion of all required testing. Worked closely with Employee Health physician to ensure compliance of of employees.
• Monitored and analyzed each season's processes to improve efficiency, compliance and timeliness for next season. Participated on committees, as requested, and provided data of surveillance compliance as needed.
• Coordinated RN staffing of TB and flu clinics. Scheduled and conducted education and training to PRN RN's with the supervisor.
• Planned and provided the respirator safety program, coordinated with Health Stream and the delivery of return demonstration in-services as needed. Acted as a resource, to the company, on operational aspects of the surveillance program.
• Performed general office duties such as scanning, email communication, and monitored incoming data. Assisted in the triage of incoming department phone calls and employee visits. Provided callers and employees with appropriate departmental policies, procedures and required forms.
• Provided input in the development of Employee Health policies, forms and procedures.