Joyce BILLINGS
Huttig,AR
Summary
Dedicated Intake Specialist with expertise in case management and client registration, recognized for streamlining document processing to enhance operational efficiency. Known for empathetic communication skills that foster strong client relationships and support effective service delivery.
Overview
17
17
years of professional experience
Work History
Intake Coordinator
LAARK Recovery
Marion, LA
02.2022 - Current
- Managed inbound calls to deliver guidance, data and access to medical teams.
- Facilitated collection of medical and insurance details through thorough patient intake interviews.
- Optimized administrative operations with the upkeep of technical library and medical documents.
- Managed challenging scenarios peacefully, ensuring productive outcomes.
- Responded to and documented inquiries from various communication channels, including phone, fax, and email.
- Ensured accurate billing processes through timely updates of patient information in the system.
- Coordinated with providers during inbound communication to generate referrals and approvals.
- Assessed patient liabilities and verified coverage details with providers.
- Executed outbound provider calls to collect necessary data for authorization updates.
- Integrated group initiatives to accomplish goals.
- Secured and maintained confidentiality of client data in alignment with HIPAA standards.
- Organized intake procedures for new clients, ensuring timely scheduling of initial assessments.
Assistant Manager
Camden Ridge Apartments
Camden, Arkansas
01.2019 - 02.2022
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Oversaw daily operations, maintenance and administration of various properties.
- Maintained accurate records of all correspondence with and from tenants.
- Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities.
- Conducted background checks on applicants.
- Encouraged prospective tenants to fill out applications after property tours.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Contacted and followed up with tenants on renewal notices.
- Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Developed strong, professional relationships with vendors and residents by initiating collaboration and delivering exemplary service and engagement.
Bookkeeping Assistant
CrownRidgeMedlin's Metal Roofing
Strong, AR
09.2012 - 12.2018
- Assisted bookkeeper in maintaining accounts receivable and payable.
- Performed clerical duties such as replying to emails and answering phone inquiries.
- Corresponded with vendors regarding invoices, balances due and refunds and managed vendor accounts database to maintain disciplined and accurate bookkeeping.
- Maintained sales records with payment details and invoices.
- Developed and implemented bookkeeping policies and procedures to improve department workflows.
Cashier
Dollar General
Strong, AR
07.2008 - 09.2012
- Helped customers find specific products, answered questions and offered advice.
- Processed returned items in accordance with store policy.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education
High School Diploma -
Strong High School
Strong, AR2007
Some College (No Degree) -
South Arkansas Community College
El Dorado, ARSkills
- Meeting Deadlines
- Listening
- Customer Service
- Application assessments
- Data entry
- Records maintenance
- Scheduling and calendar management
- Client intake
- Patient scheduling
- Insurance verification
- Charting and clinical documentation
Timeline
Intake Coordinator
LAARK Recovery
02.2022 - Current
Assistant Manager
Camden Ridge Apartments
01.2019 - 02.2022
Bookkeeping Assistant
CrownRidgeMedlin's Metal Roofing
09.2012 - 12.2018
Cashier
Dollar General
07.2008 - 09.2012
High School Diploma -
Strong High School
Some College (No Degree) -
South Arkansas Community College
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