Joyce Bishop
Aiken,South Carolina
Summary
Skilled caregiver with over 10 years of experience in developing personalized care plans and providing emotional support. Recognized for maintaining safety compliance and strong customer relationships, ensuring a positive experience for clients and families.
Overview
2026
2026
years of professional experience
Work History
Caregiver
Self Employed
Aiken, South Carolina
03.2015 - Current
- Developed personalized care plans tailored to individual client needs.
- Assisted clients with mobility and transportation to appointments and activities.
- Maintained a safe and clean living environment for clients at all times.
- Communicated effectively with family members about client well-being and needs.
- Supported emotional well-being through companionship and social interaction activities.
- Documented daily activities and changes in client health status regularly.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Followed safe lifting and transferring techniques to transport residents.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Built strong and trusting rapport with clients and loved ones.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Contributed to case reviews of client status and progress.
Asst manager
ABC
GLOUCESTER , VA
01.2011 - MAY2015
- Assisted in managing daily operations and team scheduling.
- Coordinated training sessions for new staff members.
- Implemented inventory management practices to streamline stock control.
- Supported customer service initiatives to enhance client satisfaction.
- Facilitated communication between departments to improve workflow efficiency.
- Conducted regular team meetings to discuss goals and project updates.
- Resolved employee conflicts and addressed performance issues promptly.
- Monitored compliance with company policies and procedures consistently.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
Manger
ABC
New Kent, Virginia
May2008 - Jan2011
- Coordinated staff schedules to optimize resource allocation and coverage.
- Implemented training programs for new employees to enhance skill development.
- Oversaw inventory management to maintain stock levels and reduce waste.
- Developed standard operating procedures to improve task efficiency and consistency.
- Monitored compliance with company policies and safety regulations consistently.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Analyzed market trends and competitor activity to inform business strategy.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Conducted performance reviews for team members.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented quality control measures to uphold company standards.
Education
CERTIFIED SECURITY OFFICER TRAINING COURSE
Mid Atlantic Training Academy,inc
Newport News, VA02-2005
Medical Offices Procedures
Thomas Nelson Community College
Hampton, VA06-2001
High School Diploma -
LAFAYETTE HIGH SCHOOL
Williamsburg, VA06-1991
Skills
- Care plan development
- Time management
- Safety compliance
- Emotional support
- Customer relationship management
- Patient documentation
- Hoyer lifting equipment
- End-of-life care
- Basic housekeeping
- Verbal and written communication
- Daily living assistance
- Patient care and companionship
- Relationship building
- Safety awareness
- First aid
Timeline
Caregiver
Self Employed
03.2015 - Current
Asst manager
ABC
01.2011 - MAY2015
Manger
ABC
May2008 - Jan2011
CERTIFIED SECURITY OFFICER TRAINING COURSE
Mid Atlantic Training Academy,inc
Medical Offices Procedures
Thomas Nelson Community College
High School Diploma -
LAFAYETTE HIGH SCHOOL