Joyce Bowen
Indianapolis,IN
Summary
Experienced retiree with diverse work history seeking part-time job opportunity. Possessing exceptional verbal and written communication skills. Self-directed, organized, and meticulous individual with proficiency in Microsoft Word, Excel, and Outlook. Adept at operating PC, scanner, fax machine, and copy machine. Over 5 years of experience providing support to internal and external customers in fast-paced help desk environment. Skilled at establishing positive relationships with clients. Background in training Customer Service Representatives, equipped with skills to teach new hire claims processors how to process health insurance claims. Consistently performed clerical tasks in all positions held.
Overview
11
11
years of professional experience
Work History
General Warehouse Associate
The Home Depot Distribution Center
12.2018 - 10.2022
- Scanned bar codes on products using a handheld RF scanner to track merchandise and verify returned products.
- Placed scanned items into the proper bins, on motorized conveyor, or in other material handling equipment.
- Labeled and accurately moved returns to meet minimize errors.
- Broke down (unloaded) and scanned palatalized product and product in gaylords.
- Performed general warehouse housekeeping and cleaning tasks.
- Loaded, sorted, staged, and used pallet jacks to transport products to and from various warehouse locations.
- Consistently lifted products weighing as much as 70+ pounds and stood for 8-hour shift.
Warehouse Package/Material Handler
Fed Ex Express
03.2018 - 12.2018
- Moved/pushed packages, documents, and dangerous goods down conveyor in a prompt, safe, and efficient manner to be scanned by an overhead scanner.
- Lifted and maneuvered packages seventy-five pounds and over.
- Communicated effectively with peers in a noisy operations environment.
- Supported production goals, ensuring that all necessary materials were available when needed.
- Maintained clean, orderly work environment free of hazards.
Department of Child Services Via Smart IT Staffing
Department of Child Services
03.2012 - 09.2017
- Provided Tier 2 technical support to end users of the KidTraks Child Welfare Financial System and the MaGIK Casebook Case Management System.
- Received, prioritized, documented, resolved, and responded to a variety of technical and non-technical questions and issues submitted by end-users, i.e., Family Case Managers, other Department of Child Services (DCS) employees, Foster Parents, and Licensed Childcare Placing Agencies.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
No Degree - Computer Technology
INDIANA UNIVERSITY PURDUE UNIVERSITY INDIANAPOLIS (IUPUI)
Indianapolis, INCertificate - Web Page Design With HTML
INDIANA UNIVERSITY PURDUE UNIVERSITY INDIANAPOLIS (IUPUI)
IndianapolisCertificate - Medical Coding Specialist
INDIANA UNIVERSITY PURDUE UNIVERSITY INDIANAPOLIS (IUPUI)
Skills
- Problem-Solving Abilities
- Effective Verbal Communication
- Effective Written Communication
- Experienced with MS Word
- Excel Spreadsheet Management
- Email Management
- PowerPoint Design Skills
- Chrome Proficiency
- Adaptable Learner
- Effective Time Management
- Organizational Skills
- Effective Multi-Tasking
- Technical Troubleshooting
- Personal Computer Proficiency
- Document Scanner
- Efficient Document Transfer Skills
- Printer Operation
- Proficient in Manual Handling
- Self-motivated and disciplined
- Cleaning and sanitizing
- Sorting and labeling
- Data entry
- Punctual and dependable
- Effective Team Collaboration
Languages
English
Full Professional
Timeline
General Warehouse Associate
The Home Depot Distribution Center
12.2018 - 10.2022
Warehouse Package/Material Handler
Fed Ex Express
03.2018 - 12.2018
Department of Child Services Via Smart IT Staffing
Department of Child Services
03.2012 - 09.2017
Certificate - Medical Coding Specialist
INDIANA UNIVERSITY PURDUE UNIVERSITY INDIANAPOLIS (IUPUI)
No Degree - Computer Technology
INDIANA UNIVERSITY PURDUE UNIVERSITY INDIANAPOLIS (IUPUI)
Certificate - Web Page Design With HTML
INDIANA UNIVERSITY PURDUE UNIVERSITY INDIANAPOLIS (IUPUI)
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