Joyce Boynton
Washburn,ME
Summary
Accomplished Electronic Editor at Burrelle's Information Service, leveraging expertise in copy editing and a keen eye for detail to enhance content readability and impact. Demonstrated success in improving call response times and client experiences, showcasing a results-driven approach and strong collaboration skills. Proficient in proprietary software, with a track record of streamlining processes and elevating service quality.
Overview
23
23
years of professional experience
Work History
Electronic Editor
Burrelle's Information Service
07.2011 - 06.2024
- Prepared and edited pieces to improve readability and impact.
- Adhered to Burrelle's Information Service's internal style guidelines on standards.
- Edited and reviewed content for grammar, spelling and punctuation.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
Hotel Front Desk Clerk Supeervisor
Presque Isle Inn and Convention Center
03.2004 - 07.2011
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Streamlined reservations process for improved accuracy and guest experience.
Certified 911 Public Safety Telecommunicator
New Hanover County Sheriff's Department
11.2001 - 08.2003
- Promoted a positive work environment through active participation in team meetings, trainings, and professional development courses.
- Elevated the quality of 911 services by participating in routine audits, assessments, and certification processes.
- Contributed to a safer community by promptly answering emergency calls and providing life-saving instructions over the phone.
- Improved call response times by efficiently triaging emergency calls and dispatching appropriate resources.
- Participated in quality assurance programs, identifying opportunities for improvement and implementing corrective actions when necessary.
- Supported ongoing training initiatives by participating in scenario-based exercises and providing constructive feedback to peers.
- Consistently met strict performance metrics related to call processing speed, accuracy, and overall customer satisfaction ratings.
- Reinforced interdepartmental collaboration by working closely with law enforcement officers, firefighters, paramedics, and other public safety personnel.
- Streamlined call processing by effectively utilizing computer-aided dispatch systems during high-pressure situations.
- Provided essential support during natural disasters or major incidents, prioritizing resource allocation based on urgent needs.
- Increased situational awareness for responding units through timely notifications of potential hazards or threats.
- Continuously expanded knowledge base by attending relevant workshops, conferences, and seminars within the public safety telecommunications field.
- Enhanced communication between first responders by diligently relaying critical information and updates.
- Demonstrated empathy and professionalism while handling emotionally-charged calls from distressed individuals.
- Collaborated with fellow telecommunicators to ensure seamless shift transitions, maintaining uninterrupted service for callers.
- Assisted callers in emergency situations with appropriate information and support.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Reduced risks and emergency response issues by observing public safety field units.
Education
Bachelor of Arts - Psychology
Ricker College
Houlton, MEEMS-Intermediate
Eastern Maine Community College
Bangor, MECertified 911 Telecommunication And NC Communicati
State of North Carolina
Raleigh, NCSkills
- Copy Editing
- Error spotting
- Calendar Management
- Current Events
- Keen eye for detail
- Selecting photos
- Proprietary software expertise
- Editing skills
Timeline
Electronic Editor
Burrelle's Information Service
07.2011 - 06.2024
Hotel Front Desk Clerk Supeervisor
Presque Isle Inn and Convention Center
03.2004 - 07.2011
Certified 911 Public Safety Telecommunicator
New Hanover County Sheriff's Department
11.2001 - 08.2003
Bachelor of Arts - Psychology
Ricker College
EMS-Intermediate
Eastern Maine Community College
Certified 911 Telecommunication And NC Communicati
State of North Carolina
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