Joyce Brannan

• Advise SAC (Strategic Acquisition Center) management on strategies to enhance recruitment.
• Resolve employee issues, ensuring regulatory adherence, and satisfaction.
• Present job offers and set pay settings, optimizing talent acquisition.
• Provided guidance to employees on open vacancies, demonstrating strong customer service skills while resolving inquiries and concerns.

• Developed educational materials to enhance employee understanding of benefits.
• Improved plan administration boosts compliance and employee satisfaction.
• Collaborated with vendors to resolve billing issues, and ensure timely payments.
• Facilitated strong vendor relationships, contributing to operational efficiency.
• Maintained vendor payment records, enhancing financial reporting accuracy.

• Assessed eligibility rules, ensuring compliance, and improving support accuracy.
• Processed forms, boosting workflow efficiency and data accuracy.
• Maintained case materials, enhancing information verification.
• Explained services, increasing customer understanding and satisfaction.
• Handled inquiries, maintaining service quality.

• Ensured timely and accurate processing of health care benefits across payroll systems, minimizing errors, and improving operational efficiency.
• Executed thorough audits of data during open enrollment, ensuring compliance and enhancing the participant experience.
• Delivered exceptional consultative service to clients, enhancing understanding of health care options, and fostering strong partnerships.

• Collaborated with Regional Census Center leadership to align HR strategies with business goals.
• Hired, managed, and trained 20 supervisors, ensuring smooth operations and goal achievement.
• Implemented corrective actions, improving team compliance and productivity.
• Coordinated travel logistics, optimizing resource allocation, and cost management.
• Supervised a diverse team of supervisors and the two office managers, ensuring accurate data collection and meeting all team deadlines.

• Promoted from Benefits Administrator to Benefits Coordinator.
• Managed benefits for over 1,000 employees, enhancing enrollment and benefits changes.
• Coordinated with administrators, reducing claim response times.
• Managed FMLA and short-term disability claims for 17 Tyson plants.
• Ensured SAP data accuracy, completing daily reports on short-term disability, and health plan enrollments and cancellations.
• Completed open enrollment for Tysons Foods plant locations.

As the Benefits Administrator:

• Processed life insurance claims and long-term disability claims for Tyson employees.
• Managed benefits programs, enhancing employee satisfaction and retention.
• Resolved complex issues, ensuring prompt and efficient solutions.
• Collaborated with cross-functional teams, fostering a supportive work environment.