Joyce Brewton
Des Moines,IA
Summary
Skilled in customer service and data entry. Resolving complaints with empathy and efficiency. Dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Iowa State Bank
06.2002 - 12.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolution for customers.
- Managed stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by addressing concerns and providing accurate information.
Lead Server
Heather Manor Retirement
11.1998 - 04.2002
- Oversaw daily operations of service team, delegated tasks, and trained new staff..
- Cultivated warm relationships with residents.
- Collaborated with kitchen staff to ensure accurate delivery to residents satisfaction.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Mentored new servers, sharing best practices for service and a positive work environment.
Education
Social Studies Education
Grand View University
Des Moines, IASocial Studies Education
Grand View University
Des Moines, IASkills
- Customer service
- Problem-solving
- Active listening
- Attention to detail
- Data entry
- Positive and friendly attitude
Timeline
Customer Service Representative
Iowa State Bank
06.2002 - 12.2022
Lead Server
Heather Manor Retirement
11.1998 - 04.2002
Social Studies Education
Grand View University
Social Studies Education
Grand View University
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