Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
BusinessDevelopmentManager
Joyce Brown

Joyce Brown

Opelousas,LA

Summary

Proven Revenue Cycle Specialist with a track record of enhancing customer satisfaction and optimizing reimbursement rates at CareCentrix. Skilled in HIPAA Compliance and demonstrating exceptional problem-solving abilities. Achieved significant improvements in billing efficiency and revenue generation through meticulous audits and effective team collaboration. Methodical Revenue Cycle Specialist with strong attention to detail and in-depth understanding of billing procedures. Excellent planning and problem-solving abilities. Prepared to bring 5+ years of related experience.

Overview

5
5
years of professional experience

Work History

Revenue Cycle Specialist

CareCentrix
08.2021 - 07.2024
  • Trained new team members on revenue cycle best practices, contributing to a more knowledgeable workforce.
  • Served as a liaison for over 4+ years between clinical departments, finance, and administration, ensuring smooth communication for proper revenue cycle management.
  • Enhanced customer satisfaction by promptly addressing and resolving billing disputes.
  • Reached out to insurance companies to verify coverage.
  • Ensured accurate billing with thorough audits of patient accounts and insurance claims.
  • Coordinated patient payment plans, balancing compassion with firmness to ensure timely payments while preserving positive patient relationships.
  • Achieved optimal reimbursement rates by verifying insurance coverage, eligibility, benefits, and authorization prior to service delivery.

Medical Billing Specialist

Curana Health
11.2018 - 07.2021
  • Located errors and promptly refiled over 40 rejected claims a day.
  • Posted and adjusted payments from insurance companies for over.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
  • Participated in departmental meetings, sharing insights and ideas for improving overall medical billing efficiency and revenue generation.
  • Conducted regular audits of patient accounts for potential underpayments or overpayments due to incorrect coding or billing practices.

Education

Associate of Science -

Remington College - Lafayette
Lafayette, LA
10.2017

Skills

  • HIPAA Compliance
  • Professionalism and Ethics
  • Revenue Cycle Management
  • Medical Billing
  • Problem-Solving
  • Attention to Detail
  • Reliability
  • Excellent Communication
  • Team Collaboration
  • Adaptability and Flexibility
  • Financial and operational reporting
  • Analytical Thinking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Revenue Cycle Specialist

CareCentrix
08.2021 - 07.2024

Medical Billing Specialist

Curana Health
11.2018 - 07.2021

Associate of Science -

Remington College - Lafayette
Joyce Brown