Joyce Browning
Brooklyn,NY
Summary
To bring to your organization dedication, responsibility, and good work ethic, combined with a desire to utilize my skills obtained through previous work experience
Overview
10
10
years of professional experience
Work History
Barista
Juice Press
04.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Dispatcher
Mv Transportation Inc.
01.2017 - 03.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Team Member
Potbelly's Sandwich Shop
08.2014 - 12.2016
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Kingsborough Community College
Brooklyn, NYSkills
▪ Detail oriented with enthusiasm for planning and meeting organizational goals efficiently with minimal supervision
▪ Reliable, dependable and hardworking professional with strong communication skills
▪ Effective working both independently and as a team member
▪ Task-oriented with high performance standards
▪ Established standards for personnel performance and customer service
▪ Dedicated hard worker with a strong attention to details
Timeline
Barista
Juice Press
04.2024 - Current
Dispatcher
Mv Transportation Inc.
01.2017 - 03.2024
Team Member
Potbelly's Sandwich Shop
08.2014 - 12.2016
Kingsborough Community College