Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Joyce Burch

Joyce Burch

Norfolk,VA

Summary

Dynamic Assistant Manager at Biglots with proven expertise in team leadership and customer service. Enhanced sales through strategic merchandising and improved operational efficiency. Skilled in staff training and development, fostering a motivated team environment. Recognized for resolving customer complaints effectively, driving repeat business and satisfaction.

Overview

30
30
years of professional experience

Work History

Assistant Manager

Biglots
11.2023 - Current
  • Supported daily store operations by coordinating staff schedules and optimizing workflow efficiency.
  • Trained new employees on operational procedures, enhancing team performance and service quality.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of products.
  • Implemented visual merchandising strategies to improve product presentation and drive sales engagement.
  • Monitored customer feedback, addressing concerns promptly to enhance overall shopping experience.
  • Collaborated with management on promotional events, contributing to increased foot traffic and sales growth.
  • Analyzed sales data to identify trends, aiding in strategic planning for seasonal inventory adjustments.
  • Fostered a positive team environment through effective communication and recognition of individual contributions.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Store Associate

Aldi
06.2025 - 06.2025
  • Assisted customers with product inquiries and selections to enhance shopping experience.
  • Operated cash register, processed transactions efficiently, and maintained accurate cash drawer.
  • Stocked shelves and organized merchandise to ensure store presentation standards were met.
  • Collaborated with team members to maintain cleanliness and safety of sales floor areas.

Office Manager

H&r Block
01.2019 - 05.2022
  • Managed daily office operations to ensure efficiency and smooth workflow.
  • Coordinated appointment scheduling and client communication to enhance service delivery.
  • Implemented filing systems and maintained accurate records for improved organization.
  • Trained new staff on office procedures and software applications to increase productivity.
  • Assisted in preparing tax documents, ensuring compliance with regulations and deadlines.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Furniture Manager

Biglots
10.2002 - 03.2017
  • Managed inventory levels, ensuring stock availability and optimal presentation of merchandise.
  • Trained and mentored team members on customer service best practices and product knowledge.
  • Implemented visual merchandising strategies to enhance store aesthetics and drive sales.
  • Collaborated with cross-functional teams to streamline operations and improve workflow efficiency.
  • Analyzed sales trends to make informed decisions on product assortment and promotions.
  • Conducted regular audits of inventory to maintain accuracy and reduce discrepancies.

Store Associate

V57 Mini Mart
10.1998 - 11.1999
  • Assisted customers with product inquiries and selections to enhance shopping experience.
  • Operated cash register, processed transactions efficiently, and maintained accurate cash drawer.
  • Stocked shelves and organized merchandise to ensure store presentation standards were met.
  • Collaborated with team members to maintain cleanliness and safety of sales floor areas.

Store Associate

Walmart
01.1997 - 10.1998
  • Operated cash register, processed transactions efficiently, and maintained accurate cash drawer.
  • Stocked shelves and organized merchandise to ensure store presentation standards were met.
  • Collaborated with team members to maintain cleanliness and safety of sales floor areas.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.

Customer Service Cashier

AMES
08.1997 - 09.1998
  • Processed customer transactions efficiently to ensure smooth checkout experiences.
  • Handled cash and credit transactions accurately, maintaining compliance with financial protocols.
  • Assisted customers with product inquiries, enhancing overall satisfaction and loyalty.
  • Resolved customer complaints promptly, fostering positive relationships and repeat business.

Store Manager

20 Below
07.1995 - 11.1996

Education

Business

Tidewater Community College
Norfolk, VA

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Task delegation
  • Staff supervision
  • Staff management
  • Goal setting
  • Workload management
  • Conflict resolution
  • Employee scheduling
  • Recruiting and interviewing
  • Strategic planning
  • Policy enforcement
  • Orientation and training
  • Schedule oversight

Timeline

Store Associate

Aldi
06.2025 - 06.2025

Assistant Manager

Biglots
11.2023 - Current

Office Manager

H&r Block
01.2019 - 05.2022

Furniture Manager

Biglots
10.2002 - 03.2017

Store Associate

V57 Mini Mart
10.1998 - 11.1999

Customer Service Cashier

AMES
08.1997 - 09.1998

Store Associate

Walmart
01.1997 - 10.1998

Store Manager

20 Below
07.1995 - 11.1996

Business

Tidewater Community College

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