Joyce Cain
Colorado Springs,CO
Summary
Proven Educator and Manager with a track record of enhancing learning and customer service experiences at Issa and Sport Clips. Specializes in differentiated instruction and conflict resolution, significantly improving classroom inclusivity and team performance. Excels in multitasking and communication, adept at fostering relationships and achieving results without exceeding a 55-word limit. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Educator
Issa
02.2023 - 12.2023
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
Manager
Sport Clips
03.2019 - 01.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Assistant Manager
Great Clips
01.2013 - 12.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Skills
- Classroom Management
- Lesson Planning
- Parent Interaction
- Differentiated Instruction
- Customer training
- Multitasking
- Problem-Solving
- Multitasking Abilities
- Team Collaboration
- Excellent Communication
- Relationship Building
- Time Management
- Conflict Resolution
- Classroom Technology
- Teamwork and Collaboration
- Reliability
Timeline
Educator
Issa
02.2023 - 12.2023
Manager
Sport Clips
03.2019 - 01.2023
Assistant Manager
Great Clips
01.2013 - 12.2018