Joyce Campbell
Huntsville
Overview
18
18
years of professional experience
Work History
Mail Group Leader
Huntsville Utilities
05.2006 - 09.2012
- Supervises the processing of EFT payments
- Balances and prepares bank deposits for mail center receipts
- Keys adjustments transferring credits on customer accounts to other accounts
- Monitors the quality control of billings to assure the mailing meets USPS requirements
- Supervised and maintains the address database on the mainframe to assure accuracy and appropriate postal discounts
- Prepares daily and monthly production quality reports for evaluating employee performance.
Computer Operator
Huntsville Utilities
09.2001 - 05.2006
- Performed scheduled equipment maintenance on each shift
- Performed data file mounting, peripheral equipment operation, printers form setups, bursting and distribution
- Analyzed problems with hardware and/or software applications and took corrective action
- Entered online data for customer billing adjustments
- Handles secure and confidential information with utmost confidentiality.
Customer Representative I
Huntsville Utilities
02.1995 - 09.2001
- Effectively managed a high-volume of inbound customer calls
- Provided accurate and appropriate information in response to customer inquiries
- Gathered and verified all required customer information for tracking purposes
- Processed line locates and trouble tickets through the Dispatch Trouble Order System
- Clarified Collection and Record customer requested and/or problems and met customer's need according to established procedures.
Residential Contact Clerk
Huntsville Utilities
02.1995 - 09.2001
- Crossed trained for position while on previous job
- Processed requests for electric, water, and gas services based on the customers' specific needs
- Collected all applicable security deposits, fees, and service charged prior to establishing services
- Balanced cash and check payments and posts to customer's account according to established procedures and prepared deposits
- Quoted security deposits bases on the Residential Deposit Policy and ensured all applications were properly completed and executed.
Teller
Huntsville Utilities
05.1994 - 02.1995
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Determined and accepted correct payment amounts from customers
- Strictly followed established audit practices and procedures
- Balanced cash and check payments and posted to customers' accounts according to established procedure and prepares deposits.
Education
No Degree -
Oral Roberts University
TulsaSkills
- Meet deadline
- Schedule management
- Administrative support
- Meets/exceeds goals
- Problem resolution
- Self-starter
- Report development
- Attention to detail
Professional Overview
Energetic and reliable office manager skilled with working with a diverse group of people. Committed and motivated with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.
Timeline
Mail Group Leader
Huntsville Utilities
05.2006 - 09.2012
Computer Operator
Huntsville Utilities
09.2001 - 05.2006
Customer Representative I
Huntsville Utilities
02.1995 - 09.2001
Residential Contact Clerk
Huntsville Utilities
02.1995 - 09.2001
Teller
Huntsville Utilities
05.1994 - 02.1995
No Degree -
Oral Roberts University