Joyce Campbell
Little Rock,AR
Summary
Experienced educator, researcher, and librarian. Over twenty years working in public schools (elementary, secondary, post-secondary, and graduate) and academic and presidential libraries. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and an approach to delivering effective solutions. Proactive Organized Archivist with years of background in acquiring, managing, and maintaining papers, records, and collections. Committed to making information easily accessible and following digital industry rules and regulations. Inquisitive and methodical with proficiency in operating database software such as Access, JSTOR, Proquest, etc.
Overview
25
25
years of professional experience
Work History
Archives Technician
William J. Clinton Library and Museum
11.2023 - Current
- Adaptable and proficient in learning new concepts quickly and efficiently
- Developed strong communication and organizational skills through working on group projects
- Passionate about learning and committed to continual improvement
- Perform duties that assist in managing and delivering research services
- Perform a variety of functions that support high-quality reference services in research areas
- Provide input and feedback on reference needs and finding aids
- Advised and supported over 14 visitors daily on how to access, interpret, and use archives.
Teacher
Martin Luther King Elementary School
08.2021 - 06.2022
- Created and developed lesson plans to meet students' academic needs
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work
- Prepared quizzes, tests, and examinations to gauge how well students were learning
- Participated in department meetings to provide input to colleagues about student achievement and improvement
- Scheduled approximately 30 conferences with parents to discuss students' progress and classroom behavior
- Developed and implemented classroom routines to address varying student needs
- Shifted between formal and informal methods of teaching to keep students engaged
- Increased educational expertise and knowledge by participating in instructor-oriented workshops
- Created lessons and online testing materials to facilitate remote learning
- Completed over 22 student progress reports mid-term to notify students and parents of strengths and areas of improvement
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies
Tax Service Representative
Department of Finance and Administration
10.2020 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Accepted payments and updated accounts with latest information
- Scheduled appointment to resolve more complex issues
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 15 customers each day
- Examines evidentiary records including tax returns, applications, forms, vouchers, records, and reports to verify accuracy, as well as compliance with laws and regulations
- Assist in the completion of filing of tax returns, forms, contracts, and evidentiary records for taxpayers
- Corrects tax returns, forms, and contracts for taxpayers
- Perform other duties as assigned
- Responded to customer requests for products, services, and company information
- Identified and resolved discrepancies and errors in customer accounts
Teacher
Jacksonville North Pulaski High School
08.2019 - 05.2020
- Established and enforced rules for behavior and procedures for maintaining order among a class of 20 students
- Worked outside normal hours to be available to answer parent and student questions
- Created and developed lesson plans to meet students' academic needs
- Prepared quizzes, tests and examinations to gauge how well students were learning
- Participated in department meetings to provide input to colleagues about student achievement and improvement
- Scheduled conferences with parents to discuss students' progress and classroom behavior
- Participate in workshops, trainings, and conferences to improve educational skills
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement
- Designed detailed learning plans for struggling students based on test, homework and assignment records
Interim Library Director
Philander Smith College
03.2012 - 12.2018
- Oversaw library staff and maintained ongoing training development program geared at educating personnel on library systems and equipment
- Directed requests to appropriate maintenance personnel regarding physical improvement and upgrades necessary at all library facilities
- Managed team of 10 (FT/PT/Students)
- Officially represented library at local meetings and town hall events to advocate for sponsorship opportunities
- Researched and created new collections
- Held meetings to assess future policies, procedures and long-range plans
- Coordinated book signings, talks and dedications
- Trained staff and wrote library manuals
- Assisted customers with questions and requests
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Interacted well with customers to build connections and nurture relationships
- Reported issues to higher management with great detail
- Assisted in recruiting, hiring and training of team members
Reference and Instruction Librarian/Digital Archivist
Philander Smith College D.W. Reynolds Library
04.2012 - 12.2013
- Assisted patrons in locating library materials and in the use of library technologies
- Enforced library and computer policies, excluding food and drink
- Reviewed queries regarding library fees posted against patron accounts and assisted patrons in submitting online appeals for reversal or reduction of library charges
- Supervised circulation desk and library operations to maintain daily presence at the circulation desk during assigned shifts
- Managed the reserve desk collection of reference materials
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction
- Assisted library patrons with resolving computer problems
- Drove the expansion of library collections and programs in response to student and faculty needs and special requests
- Trained and supervised 8 library staff, volunteers, and other personnel
- Supported digital library collections containing e-books, audiobooks, and digital media
- Maintained library databases to support accuracy and availability in circulation systems
- Collaborated with teachers and school administrators to develop library resources for students
- Researched and acquired new library materials to maintain an updated library collection
- Promoted library services and resources through public relations initiatives and community outreach
- Instructed students on research techniques and the use of online resources
- Designed innovative and interactive exhibits to showcase newly procured and digitized items
- Proved successful working within tight deadlines and a fast-paced environment
- Skilled at working independently and collaboratively in a team environment
- Managed time efficiently in order to complete all tasks within deadlines
- Completed paperwork, recognizing discrepancies and promptly addressing them for resolution
- Developed strong communication and organizational skills through working on group projects
Director Library Services
Arkansas Baptist College - JC Oliver Library
09.2008 - 09.2012
- Spearheaded innovative approaches to resource allocation and strategic planning
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Assisted in recruiting, hiring, and training of 4 team members
- Help teachers instill a passion for learning in children from diverse backgrounds and integrate literacy skills
- Provides the most effective solutions for PCs, software, printers, and other equipment troubleshooting
- Conducted training seminars for individuals and groups on library and research techniques
- Provided a modern and successful educational experience for students by incorporating a range of media and technology options
- Utilized library and scholarly databases to locate requested information
- Attended conferences and subscribed to trade publications to maintain current knowledge of the field
Media Technology Manager
University of Arkansas at Pine Bluff
04.2000 - 07.2008
- Worked closely with faculty and subject matter specialists in the design, development, and implementation of instructional modules, including distance education
- Provide School of Agriculture, Fisheries, and Human Sciences website management and coordination with UAPB computer services
- Worked closely with faculty in developing web-based multimedia projects for the school in support of education, research, and outreach activities
- Provided assistance in the design, implementation, and development of the University of Arkansas at Pine Bluff School of Agriculture, Fisheries and Human Sciences Regulatory Science teaching module for Arkansas Consortium for Teaching Agriculture (ACTA), Oct
- 2000
- Planned, designed, and responsible for major revisions to the Family First Nutrition Education and Wellness System (FF-NEWS) Database; Original modules prepared by Melissa A
- Managed implementation of new technological improvements.
- Worked closely with Communications Office Section Leader in planning, designing, and equipping the self-help communication area for use by SAFHS faculty and staff
- Informed faculty/staff of software and hardware capabilities available in the school
- Coordinate audio/visual equipment in the auditorium for in-service training and special events
Education
Doctor of Education - E-Learning
Northcentral University
San Diego, CA09.2024
Skills
- Leadership
- Creative
- Community outreach
- Multi-tasking
- Teaching
- Technological
- Innovative
- Research
Timeline
Archives Technician
William J. Clinton Library and Museum
11.2023 - Current
Teacher
Martin Luther King Elementary School
08.2021 - 06.2022
Tax Service Representative
Department of Finance and Administration
10.2020 - 07.2021
Teacher
Jacksonville North Pulaski High School
08.2019 - 05.2020
Reference and Instruction Librarian/Digital Archivist
Philander Smith College D.W. Reynolds Library
04.2012 - 12.2013
Interim Library Director
Philander Smith College
03.2012 - 12.2018
Director Library Services
Arkansas Baptist College - JC Oliver Library
09.2008 - 09.2012
Media Technology Manager
University of Arkansas at Pine Bluff
04.2000 - 07.2008
Doctor of Education - E-Learning
Northcentral University
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