Joyce Cardenas

• Mentor train new on site managers.
• Drafted and monitored budgets for overall maintenance and operations.
• Handled resident complaints and expedited maintenance requests.
• Compiled and conveyed operational and financial data to regional manager.
• Prepared detailed budgets and financial reports for properties.
• Reduced delinquencies by implementing effective rent-collection strategies and working closely with tenants experiencing financial difficulties.
• Coordinated move-ins/move-outs efficiently for minimal vacancy periods – maximizing rental income potential.
• Developed strong relationships with tenants, fostering a sense of belonging and promoting community cohesion.
• Improved tenant satisfaction by addressing concerns promptly and implementing community-wide improvements.
• Provided top-notch customer service to residents, resolving disputes fairly and maintaining a harmonious living environment.
• Organized regular community events to build connections among residents and enhance their living experience.
• Implemented preventative maintenance programs to reduce repair costs over time while prolonging the life of property assets.
• Conducted thorough property inspections to maintain safety standards and identify necessary repairs.
• Ensured compliance with all federal, state, and local housing regulations for a legally compliant property management operation.
• Supervised maintenance staff to ensure timely completion of work orders, maintaining a high level of resident satisfaction.
• Facilitated open communication among residents through newsletters, meetings, and social media channels – strengthening community ties.
• Trained and mentored new staff members to ensure consistent delivery of exceptional property management services across the team.
• Generated revenue growth by marketing available properties effectively and securing new tenants quickly.
• Maintained an up-to-date knowledge of industry trends – applying innovative practices in property management where applicable.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Communicated effectively with owners, residents, and on-site associates.
• Maximized rental income while minimizing expenses through effective planning and control.
• Developed annual operating budgets and forecasts, as well as sales and marketing plans.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

• 2018 Jewel Award Recipient Community Manager of the year. Community of the year.
• Performed market research to determine competitive rental rates in the area.
• Conducted regular inspections of residential properties to ensure compliance with local ordinances and regulations.
• Coordinated tenant move-in and move-out procedures, ensuring that all paperwork was completed accurately and in a timely manner.
• Developed annual budgets for each property, analyzing income statements and expenses to identify areas of improvement.
• Exercised direct supervision over property staff.
• Handled resident complaints and expedited maintenance requests.
• Met with prospective tenants to show property and assess applications or sign leases.
• Compiled and conveyed operational and financial data to regional manager.
• Managed and oversaw operations, maintenance and administration of properties.
• Prepared detailed budgets and financial reports for properties.
• Created detailed budgets that accurately projected income and expenses for the property – enabling informed decision-making on financial matters.

Oversee 10 HOA communities responsible for operations

• Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
• Met with clients to negotiate management and service contracts.
• Compiled and conveyed operational and financial data to regional manager.
• Prepared and conducted HOA Board Meetings
• Prepared detailed budgets and financial reports for properties.
• Evaluated property conditions and recommended improvements.
• Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
• Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.