Joyce Carullo

Highly motivated customer service professional with in-depth experience in increasing customer satisfaction and supporting customer loyalty and retention; strong focus on Guest Services delivery Excel at planning, prioritizing and managing multiple concurrent tasks to meet crucial timelines and performance goals; knowledgeable in use of customer service principles and procedures Expert in providing timely responses to customer inquiries and mitigating/remediating customer concerns Dependable problem solver with outstanding communicative skills as well as computer usage expertise; adept at troubleshooting situations Strong detail orientation with excellence in data analysis, project management and process improvement Continually promote adherence to meeting organizational expectations and mission, with a focus on achieving crucial best practices delivery Adept in account management, correcting discrepancies and ensuring compliance with safety regulations