Joyce Cephus
Macon,GA
Summary
Dedicated and results-oriented Customer Service Representative with 5+ years of experience in providing exceptional customer support. Adept at handling inquiries, resolving issues, and ensuring customer satisfaction. Seeking to contribute my skills and expertise to a dynamic customer service team.
Overview
6
6
years of professional experience
Work History
EGA Representative
GEICO
Macon, GA
07.2021 - Current
- Handle and resolve customer complaints professionally, ensuring high levels of customer satisfaction
- Taking inbound calls to assist customers with filing claims for glass only damage
- Collaborate with cross-functional teams to escalate and resolve complex issues
- Project Affiliate – Guard Insurance (Special Assignment)
- Collaborate with Guard Insurance as part of a special project focused on customer service and claims support.
- Provide high-quality service to policyholders, assisting with claims inquiries, documentation, and resolution.
- Ensure compliance with insurance procedures while maintaining a strong customer experience.
- Project Affiliate - Road Proof (Special Assignment)
- Collaborate with claims as part of special project focused on reviewing footage and claims support
- Meticulously reviewed traffic videos to upload as evidence
Remote Customer Service Representative
Ovation Healthcare
Macon, GA
01.2019 - 01.2021
- Provided administrative services for the health department including answering calls, emails, composing documents, data entry, and scheduling appointments for patients
- Responsible for communicating with the public, internal customers and/or external customers to provide services targeted to meet customer expectations
- Resolved complicated issues involving customer service
- Researched governing policies, procedures, and laws necessary to respond to clients or visitors
- Contributed to team success by completing individual tasks accurately and quickly
- Familiarity with relevant customer relationship management (CRM) software
- Utilized relevant customer relationship management (CRM) software and basic technical troubleshooting skills to assist customers with online platforms or applications
Education
Bachelor of Business Management -
Albany State University
04.2028
Skills
- Adaptability and flexibility
- Eager to explore new skills and career paths
- Strong computer proficiency and typing ability
- Experience with Microsoft Office, email, Web-enabled applications, and database software
- Delegating
- Problem-solving
- Professional Telephone Etiquette
- Time Management
- Excellent written and verbal communication skills
Timeline
EGA Representative
GEICO
07.2021 - Current
Remote Customer Service Representative
Ovation Healthcare
01.2019 - 01.2021
Bachelor of Business Management -
Albany State University