Joyce Chan
San Francisco,CA
Summary
Compassionate in dog grooming with extensive experience in aspects of grooming of dogs. Skilled abilities in bathing, grooming and understanding general dog's health and behavior. I have particular talent in customer service. Consistently deliver quality service and high level of excellence in animal care.
Overview
11
11
years of professional experience
Work History
Pet Groomer and Boarding
Self Employed
06.2021 - Current
- Managing grooming supplies and equipment, maintaining supplies in good condition
- Educating visitors and staff on proper animal care and handling
- Detect early signs of potential health issues in pets by conducting routine physical assessments during grooming appointments
- Skilled at working independently and collaboratively in a team environment.
Server
Chef Zhao Bistro
05.2022 - 03.2023
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
Pet Groomer
BMK Pet Salon
05.2019 - 07.2021
- Managed inventory of grooming supplies and equipment, placing orders as needed to maintain adequate stock levels.
- Educated clients on proper animal care and handling.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
Barista Shift Supervisor
Starbucks
06.2013 - 08.2015
- Managed inventory
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies
- Monitored food inventory and supplies to prevent waste
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Accurately completed end-of-day financial tasks worth over amount of cash and card transactions daily.
Education
No Degree - Veterinary Technology
Foothill College
Los Altos, CANo Degree - General Educations
College of San Mateo
San Mateo, CAHigh School Diploma -
George Washington High School
San Francisco, CA06.2010
Skills
- Honest and Dependable
- Customer Service
- Flea and tick treatments
- Cleanliness and sanitation
- Problem-Solving
- Patience with Animals
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Server
Chef Zhao Bistro
05.2022 - 03.2023
Pet Groomer and Boarding
Self Employed
06.2021 - Current
Pet Groomer
BMK Pet Salon
05.2019 - 07.2021
Barista Shift Supervisor
Starbucks
06.2013 - 08.2015
No Degree - Veterinary Technology
Foothill College
No Degree - General Educations
College of San Mateo
High School Diploma -
George Washington High School