Joyce Chan
Manalapan
Summary
Highly motivated Public Health graduate with a strong academic background and practical experience in healthcare administration. Proven ability to establish and maintain excellent communication and relationships with clients. Diverse experience and skills prepared for a challenging and dynamic role.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
CityMD Urgent Care
05.2024 - Current
- Managed patient check-ins and scheduling to ensure efficient workflow and minimize wait times.
- Responsible for opening and closing duties for multiple locations in Monmouth County.
- Scheduled STAT same day appointments for out-patient ultrasounds, MRI, CAT scans, orthopedists, etc.
- Maintained accurate patient records using electronic health record (EHR) systems for enhanced data integrity.
- Training new staff on office protocols and software systems to meet CityMD standards of patient care.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Health Equity Intern
Family Resource Network
01.2024 - 05.2024
- Assisted in project coordination, ensuring timely completion of tasks and adherence to project guidelines.
- Supported team members by preparing reports and presentations for stakeholder meetings.
- Conducted research to gather data, enhancing decision-making processes for ongoing projects.
- Joined the National Caregivers Conference 2024 planning committee and assisted the conference chair in the planning process.
Customer Service Advisor
Best Buy
05.2021 - 09.2021
- Resolved customer inquiries through effective communication and problem-solving skills.
- Assisted customers with product selection, ensuring positive shopping experiences.
- Helped locate and obtain items and merchandise for customers throughout the store.
- Assisted with curbside pickup orders, ensuring accuracy, efficiency, and positive customer experiences.
- Transported and loaded large merchandise (e.g., TVs, appliances, furniture) safely into customer vehicles.
Self-Employed Piano Teacher
08.2016 - 02.2020
- Developed personalized lesson plans to enhance student engagement and musical proficiency.
- Mentored students in performance techniques, fostering confidence and stage presence.
- Assessed student progress regularly, adapting teaching methods to individual learning styles.
- Collaborated with parents to communicate progress and address concerns effectively.
Education
Bachelor of Science - Public Health
Rutgers University
New Brunswick, NJ05-2024
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Data Analysis
- Electronic Medical Record
- Time Management
Timeline
Patient Service Representative
CityMD Urgent Care
05.2024 - Current
Health Equity Intern
Family Resource Network
01.2024 - 05.2024
Customer Service Advisor
Best Buy
05.2021 - 09.2021
Self-Employed Piano Teacher
08.2016 - 02.2020
Bachelor of Science - Public Health
Rutgers University
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