Joyce Chapel
Spring,TX
Summary
Results-oriented Senior Manager with extensive experience at Tokio Marine HCC, focusing on reinsurance cash operations and accounting. Demonstrated expertise in process optimization and metrics-driven decision-making, leading to substantial operational efficiencies and cost reductions. Proven ability to enhance productivity through collaborative communication and effective talent development strategies. Aiming to leverage these skills to drive further innovations within the industry.
Overview
10
10
years of professional experience
Work History
Senior Manager, Reinsurance Cash Operations
Tokio Marine HCC
Houston, TX
10.2024 - Current
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Provided strategic direction to departmental heads regarding resource allocation decisions.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Established and maintained relationships with key stakeholders to support business objectives.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Delegated work to staff, setting priorities and goals.
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance and career development.
Reinsurance Accounting Cash Manager
Tokio Marine HCC
Houston, TX
09.2021 - 10.2024
- Coordinated wire transfers between banks, when necessary, for premium payments.
- Monitored cash transactions to identify trends, anomalies, and areas for improvement.
- Led cash management operations, analyzed key business metrics to support resource allocation and prioritization, ensuring optimal cash positioning for daily operations.
- Ensured compliance with internal controls, policies, and financial regulations related to cash management.
- Coordinated preparation of external audit materials and external financial reporting.
- Developed and maintained policies and procedures for cash handling and banking operations.
- Managed daily cash operations and maintained accurate records of all transactions.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Director, Reinsurance Accounting
Skyward, fka Houston International Insurance Group
Houston, TX
09.2017 - 06.2021
- Coordinated resources across departments to maximize productivity levels.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Prepared presentations for board meetings summarizing key developments within the company.
- Developed and implemented strategic plans to ensure organizational goals were met.
- Developed policies and procedures to ensure compliance with corporate standards.
- Identified opportunities for process optimization through data analysis.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated with regulatory bodies to ensure compliance with laws and standards.
- Directed operations to improve efficiency and increase profit margins.
Accounts Receivable Manager
Houston International Insurance Group Ltd
Houston, TX
06.2015 - 09.2017
- Developed and maintained aging report to monitor and analyze outstanding receivables.
- Prepared monthly aging reports for review by management.
- Streamlined operations to improve on-time collections and reduce invoice processing time.
- Drafted correspondence such as dunning letters or demand notices when necessary.
- Coordinated preparation of external audit materials and external financial reporting.
- Summarized receivables by maintaining invoice accounts and coordinated monthly transfers to accounts receivable accounts.
- Developed and enforced policies regarding credit and collections to minimize risk.
- Prepared detailed reports on accounts receivable status for senior management review.
- Completed daily accounts receivable ledger reconciliations.
- Maintained updated customer records, including contact information and payment terms.
- Implemented effective billing procedures, reducing errors and improving customer satisfaction.
Education
Master of Science - Business Management
Baker University
Baldwin City, KS05-1999
Master of Arts - Business Accountancy
Park University
Kansas City, MO05-1989
Skills
- Process Optimization
- Detailed Reporting Skills
- Operations management
- Metrics-Driven Decision Making
- Collaborative Communication Skills
- Influencing and negotiating
- Employee Talent Development
Accomplishments
- Certified Toastmaster, Division, District, and Area Champion Speaker
- The team was recognized as an All-Star award recipient at JPM Chase Bank during a reception with the Board and the CEO
- Created numerous efficiencies in billing errors, and reduced outstanding recoverable receivables in team performance, leading to two promotions
Timeline
Senior Manager, Reinsurance Cash Operations
Tokio Marine HCC
10.2024 - Current
Reinsurance Accounting Cash Manager
Tokio Marine HCC
09.2021 - 10.2024
Director, Reinsurance Accounting
Skyward, fka Houston International Insurance Group
09.2017 - 06.2021
Accounts Receivable Manager
Houston International Insurance Group Ltd
06.2015 - 09.2017
Master of Science - Business Management
Baker University
Master of Arts - Business Accountancy
Park University
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