Joyce Chege
Federal Way
Summary
Compassionate and dedicated Licensed Practical Nurse, with years of experience as a certified nursing assistant and a mental health specialist. Recently graduated from Clover Park Technical College with strong clinical skills in behavioral health, long-term care, and crisis intervention. Adept at delivering high-quality, patient-centered care and supporting individuals through physical and emotional challenges. Known for calmness under pressure, strong communication, and teamwork.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead mental health specialist
Valley Cities Behavioral Health
Kent
12.2018 - 04.2025
- Team scheduling and management, patient behavioral documentation, patient intake, and discharge.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Trained new staff members on facility policies, procedures, and best practices in mental health care delivery, ensuring consistent service standards across the team.
- Displayed sensitivity to the cultural and linguistic needs of clients and families served.
- Observed and monitored client behavior and responses to treatment.
- Provided compassionate support during times of crisis or acute distress, while maintaining professional boundaries and ethical standards.
- Proven ability to learn quickly, and adapt to new situations.
- Identified issues, analyzed information, and provided solutions to problems.
- Self-motivated, with a strong sense of personal responsibility.
- Organized, detail-oriented, and with a strong work ethic.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Passionate about learning, and committed to continual improvement.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Checked patient vitals, such as temperature, blood pressure, and blood sugar levels.
Mental Health Technician
Wellfound Behavioral Health Hospital
Tacoma
09.2020 - 11.2021
- Treated clients and families with respect and dignity.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Supported patients needing medical care to relieve patient anxiety, and promote positive outcomes.
- Coordinated discharge planning efforts between patients, family members, and community support services, to ensure a smooth transition.
- Observed patient behaviors and mental status, and notified the RN of unusual or potentially dangerous occurrences.
- Assessed patient progress, and reported changes to the supervising physician.
- Helped patients with meals, activities of daily living (ADLs), and facility transfers to promote security and patient well-being.
- Escorted patients from the unit to meals, activities, and visitation areas to maintain standards of safety and security.
- I took the patient's blood pressure and pulse rate, reporting the findings in health charts.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Organized recreational activities to assist in patient recovery.
- Applied effective time management techniques to meet tight deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Organized, detail-oriented, and with a strong work ethic.
- Identified issues, analyzed information, and provided solutions to problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Strengthened communication skills through regular interactions with others.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Cultivated interpersonal skills by building positive relationships with others.
Nursing Assistant
Kennydale Assisted Living
Renton
07.2018 - 01.2020
- Assisting in the training of new staff, documenting, and reporting observable patient behavior, complaints, and physical symptoms.
- Observed or examined patients to detect symptoms that required medical attention, such as bruises or open wounds.
- Followed the directions of licensed nurses to administer medications and treatments.
- Report unusual or urgent circumstances in patients' conditions or environments immediately to the nurse supervisor.
- Checked patient vitals, such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding, and monitored intake and output.
- Provided effective pre- and post-operative care by preparing patients for surgery, monitoring vital signs, and assisting with pain management techniques.
- Uphold infection control and prevention policies across different patient-facing areas.
- Helped patients complete range-of-motion exercises to prevent loss of function during care.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Answered call lights, and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained patient stability by checking vital signs, weight, and recording intake and outtake information.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Provided care to patients throughout their lifespan, with consideration of aging processes, human development stages, and culture.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth-brushing.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Aided in the prevention of pressure ulcers through diligent monitoring and the implementation of appropriate turning schedules for bedridden patients.
- Maximized patient satisfaction by helping individuals carry out personal tasks, such as dressing and walking.
- Documented patient information and care activities in the electronic health record.
- Transported patients between rooms, appointments, or testing locations.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Assisted in the training of new nursing assistants, sharing knowledge of best practices to improve overall department performance.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Engaged in housekeeping tasks by replacing linens, cleaning, and sanitizing patient rooms.
- Documented care actions by completing records and logs in the medical software system.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Supported needs of 12 or more residents under long-term care.
- Worked well in a team setting, providing support and guidance.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- I paid attention to detail while completing assignments.
Assistance Procurement Specialist
Diamond Real Estate
Nairobi, kenya
10.2015 - 03.2018
- Company Overview: Kenya.
- Providing administrative support for the procurement department, obtaining the best bids for the company, and maintaining accurate records and files related to work performed.
- Managed a database of vendor details and pricing information to maintain organization.
- Managed a diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices.
- Procured materials for squadron maintenance and repair services.
- Improved supplier relationships through regular communication and collaboration, enhancing overall service quality.
- Input, analyzed, and reported on data covering all aspects of procurement operations.
- Negotiate contracts with vendors, securing the best prices and terms for materials, equipment, and services.
- Developed and strengthened supplier relationships.
- Evaluated internal needs, and developed plans for maintaining optimal supply levels.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Coordinated closely with finance teams to monitor budgets and cash flow implications related to procurement activities.
- Ensured compliance with company policies and industry regulations during the procurement process to minimize risks.
- Implemented cost-saving initiatives within the procurement department that significantly reduced overhead expenses.
- Championed sustainability efforts by selecting eco-friendly materials and suppliers with strong environmental policies.
- Identified new, more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages, and cutting costs.
- Performed complex data analysis to identify cost-saving opportunities and forecast future demands.
- Monitored pricing trends, and negotiated pricing to optimize profitability.
- Managed risk effectively by establishing contingency plans for potential disruptions in supply chains or market fluctuations affecting pricing structures.
- Mentored junior procurement team members, sharing expertise, and fostering a culture of continuous learning and development.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Strengthened communication skills through regular interactions with others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Adaptable, and proficient in learning new concepts quickly and efficiently.
- I paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked well in a team setting, providing support and guidance.
- Proven ability to develop and implement creative solutions to complex problems.
- Kenya
Education
Associate of Applied Science - Nursing
Clover Park Technical College
Lakewood, WA06.2025
Bachelor of Commerce - Purchasing and Procurement Management
University of Nairobi
Kenya09.2015
Some College (No Degree) - Nursing
Highline Community College
DesMoines, WASkills
- Patient health education
- Stress management strategies
- Clinical quality improvement
- Nonviolent crisis intervention
- Self-harm prevention
- Facilitating counseling sessions
- Suicide prevention
- HeartSaver First Aid, CPR, AED
- Electronic medical record software
- Verbal communication
- Excellent communication
- Building rapport
Certification
- Certified nursing assistant
- Licensed Practical Nurse
Activities
- Sports
- Volunteer
- Hiking
- Foreign language
Languages
- English, Full Professional
- Swahili, Native or Bilingual
References
Available upon request
Hobbies and Interests
- Dancing
- Outdoor Recreation
- Exercise
- Traveling
- Reading
Languages
English
Full Professional
References
References available upon request.
Timeline
Mental Health Technician
Wellfound Behavioral Health Hospital
09.2020 - 11.2021
Lead mental health specialist
Valley Cities Behavioral Health
12.2018 - 04.2025
Nursing Assistant
Kennydale Assisted Living
07.2018 - 01.2020
Assistance Procurement Specialist
Diamond Real Estate
10.2015 - 03.2018
Associate of Applied Science - Nursing
Clover Park Technical College
Bachelor of Commerce - Purchasing and Procurement Management
University of Nairobi
Some College (No Degree) - Nursing
Highline Community College
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