Joyce Collins
Spanaway,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Fraud Prevention Representative
A Place For Rover
02.2022 - Current
- Reduced fraudulent activities by thoroughly investigating suspicious transactions and reporting findings to management.
- Increased efficiency of case resolution times through prioritizing high-risk cases and effectively allocating resources.
- Maintained accurate records of all investigations, ensuring compliance with regulatory requirements and facilitating seamless communication between different departments involved in fraud prevention efforts.
- Collaborated with cross-functional teams to develop and implement comprehensive fraud prevention strategies, resulting in a more secure financial environment for customers.
Localization Editor
A Place For Rover
01.2020 - Current
- Maintained up-to-date knowledge on industry trends, tools, and best practices to continuously improve localization processes.
- Managed multiple projects simultaneously while meeting deadlines and maintaining a keen attention to detail.
- Collaborated effectively within an agile environment, adapting quickly to shifting priorities and requirements.
- Ensured cultural appropriateness of translations by collaborating closely with native speakers and subject matter experts.
- Enhanced localization quality by conducting thorough editing and proofreading of translated content.
- Collaborated with cross-functional teams to ensure consistency and accuracy in localized materials.
Customer Experience Agent
A Place For Rover, Inc
01.2020 - Current
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Documented customer interactions in internal database to maintain customer service history details.
- Investigated customer complaints and escalated issues to address critical requests.
- Actively participated in team meetings, sharing ideas and suggestions for process improvements that enhanced service quality and efficiency.
- Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
Middle School French Immersion Teacher
Thoreau Demonstration Academy
08.2017 - 11.2019
- Instruct students individually and in groups, using various teaching methods such as lectures, discussions, project-based learning, game-based learning, and demonstrations
- Evaluate and grade students' class work, assignments, and papers
- Initiate, facilitate, and moderate classroom discussions
- Maintain student attendance records, grades, and other required records
- Prepare course materials such as syllabi, homework assignments, and handouts
- Plan, evaluate, and revise curricula, course content, course materials, and methods of instruction
- Collaborate with colleagues to address teaching and research issues
- Provide students with the opportunity to be immersed in French culture through language exchange excursion
- Instruct students in the target language (French) and provide them with plenty of opportunities to utilize the target language in school and at home
- Adapt teaching methods and instructional materials to meet students' needs and interests
- Attend staff meetings and serve on committees, as required
- Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence
- Plan and supervise class projects, field trips, visits by guest speakers or other experiential activities, and guide students in learning from those activities.
Elementary French Immersion Teacher
Eisenhower International School
08.2014 - 05.2017
- Prepare materials and classrooms for class activities
- Read books to entire classes or small groups
- Provide various materials and resources for children to explore, manipulate, and use, both in learning activities and in imaginative play
- Prepare and implement remedial programs for students requiring extra help
- Prepare, administer, and grade tests and assignments to evaluate students' progress
- Confer with parents or guardians, teachers, counselors, and administrators to resolve students' behavioral and academic problems
- Organize and lead activities that promote physical, mental, and social development, such as games, arts and crafts, music, and storytelling
- Meet with other professionals to discuss individual students' needs and progress
- Instruct students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations
- Establish clear objectives for all lessons, units, and projects and communicate those objectives to students.
Education
B.A.- Modern Foreign Language Education - French Language And Literature
ORAL ROBERTS UNIVERSITY
Tulsa, OK05.2014
Skills
- Native French Speaker
- Verbal and written communication
- Multilingual Communication
- Translation Expertise
- Smartling/Machine translation
- Fraud Prevention Systems
- Telephone and email etiquette
- Investigation techniques
- Exceptional Computer Skills-Microsoft
- Activity monitoring
- Dispute Resolution
- Problem-solving abilities
Certification
- Oklahoma State Teaching Certificate
- ACTFL Oral Proficiency Interview Certificate
- Certificate of Completion Discovering the 7 C's of Effective Teaching
Affiliations Memberships
- AATF American Association of Teachers of French
- ACTFL Member
Timeline
Fraud Prevention Representative
A Place For Rover
02.2022 - Current
Localization Editor
A Place For Rover
01.2020 - Current
Customer Experience Agent
A Place For Rover, Inc
01.2020 - Current
Middle School French Immersion Teacher
Thoreau Demonstration Academy
08.2017 - 11.2019
Elementary French Immersion Teacher
Eisenhower International School
08.2014 - 05.2017
B.A.- Modern Foreign Language Education - French Language And Literature
ORAL ROBERTS UNIVERSITY
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