Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Joyce Diaz

Moline,IL

Summary

Hard-working professional with 9.5 years of experience and a proven knowledge of customer communications and conflict resolution. Aiming to leverage my skills to successfully fill the medical field role at your company.

Overview

10
10
years of professional experience

Work History

Medical Office Receptionist

Advanced Imaging Center Inc.
Moline, IL
08.2021 - Current
  • Scheduled, rescheduled and cancelled appointments for patients.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Welcomed patients and visitors per day via telephone and in person.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Reviewed and sent medical records to other physicians upon request.

PATIENT SERVICE REPRESENTATIVE

FIRSTSOURCE
GALESBURG, IL
02.2020 - 05.2020
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Followed document protocols to safeguard confidentiality of patient records.

STORE MANAGER

COSMOPROF
MOLINE, IL
07.2017 - 02.2020
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Completed point of sale opening and closing procedures.
  • Supervised guests at front counter, answering questions regarding products.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.

Lab Tech

COMMUNITY HEALTH CARE
Rock Island, IL
11.2015 - 11.2016
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Processed patient specimens according to priority and documented results.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Calibrated and maintained instruments to keep equipment fully operational.
  • Logged patient information and recorded results into system.

Lab Tech

GENESIS HEALTH SYSTEM
MOLINE, IL
07.2010 - 11.2015
  • 644-9617
  • Poltonj77@gmail.com
  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies
  • Interview patients or their representatives to identify problems relating to care.
  • Maintain knowledge of community services and resources available to patients.
  • Refer patients to appropriate health care services or resources.
  • Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate
  • Analyze patients' abilities to pay to determine charges on a sliding scale.
  • Teach patients to use home health care equipment.
  • Resolve customer complaints regarding sales and service.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
  • Run register
  • Bank deposits
  • Reset store every month
  • Conduct chemical analyses of body fluids, such as blood or urine, using microscope or automatic analyzer to detect abnormalities or diseases and enter findings into computer
  • Set up, maintain, calibrate, clean, and test sterility of medical laboratory equipment.
  • Analyze and record test data to issue reports that use charts, graphs, or narratives.
  • Prepare standard volumetric solutions or reagents to be combined with samples, following standardized formulas or experimental procedures
  • Conduct chemical analyses of body fluids, such as blood or urine, using microscope or automatic analyzer to detect abnormalities or diseases and enter findings into computer
  • Set up, maintain, calibrate, clean, and test sterility of medical laboratory equipment.
  • Prepare standard volumetric solutions or reagents to be combined with samples, following standardized formulas or experimental procedures
  • Collect fluid or tissue samples, using appropriate collection procedures.
  • Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies.

Education

MEDICAL ASSISTING Clinical Medical Assisting -

BLACK HAWK COLLEGE

Skills

  • Appointment Scheduling
  • Verbal and Written Communication
  • Customer Service
  • Epic Systems
  • Scheduling Tests and Procedures
  • Patient Interviews
  • Gathering Information from Patients
  • Specimen handling
  • Specimen Collection

Additional Information

  • Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies. Document route of specimens from collection to laboratory analysis and diagnosis. Collect specimens at specific time intervals for tests, such as those assessing therapeutic drug levels. Enter patient, specimen, insurance, or billing information into computer. Conduct standards tests, such as blood alcohol, blood culture, oral glucose tolerance, glucose screening, blood smears, or peak and trough drug levels tests. Provide sample analysis results to physicians to assist diagnosis. Serve refreshments to donors to ensure absorption of sugar into their systems. Transport specimens or fluid samples from collection sites to laboratories. MEDICAL ASSISTING CERTIFICATE

Timeline

Medical Office Receptionist

Advanced Imaging Center Inc.
08.2021 - Current

PATIENT SERVICE REPRESENTATIVE

FIRSTSOURCE
02.2020 - 05.2020

STORE MANAGER

COSMOPROF
07.2017 - 02.2020

Lab Tech

COMMUNITY HEALTH CARE
11.2015 - 11.2016

Lab Tech

GENESIS HEALTH SYSTEM
07.2010 - 11.2015

MEDICAL ASSISTING Clinical Medical Assisting -

BLACK HAWK COLLEGE

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Joyce Diaz