Joyce Diaz
Moline,IL
Summary
Hard-working professional with 9.5 years of experience and a proven knowledge of customer communications and conflict resolution. Aiming to leverage my skills to successfully fill the role at your company. Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Support Staff
Robert Young Center
Moline, IL
09.2023 - Current
- Provided administrative support to medical staff, including scheduling appointments, maintaining patient records and managing billing.
- Greeted patients upon arrival and directed them to their designated examination rooms.
- Processed patient paperwork such as insurance forms, consent forms and test results.
- Maintained a clean and organized medical office environment by stocking supplies, organizing files and disposing of hazardous materials according to protocol.
- Answered incoming calls from patients inquiring about services or appointments and responded to inquiries in an efficient manner.
- Communicated with physicians regarding patient care plans, medication changes or other relevant matters.
- Responded promptly to emergency situations by coordinating with appropriate personnel to ensure timely response.
- Adhered strictly to HIPAA guidelines when handling confidential patient information.
- Greeted, guided and offered assistance to patients and visitors.
- Attended training to validate or refresh basic professional skills.
Medical Office Receptionist
Advanced Imaging Center Inc.
Moline, IL
07.2021 - 08.2022
- Scheduled, rescheduled and cancelled appointments for patients.
- Received, recorded and filed medical payments by check, cash and credit card.
- Welcomed patients and visitors per day via telephone and in person.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Organized paperwork such as charts and reports for office and patient needs.
- Reviewed and sent medical records to other physicians upon request.
PATIENT SERVICE REPRESENTATIVE
FIRSTSOURCE
GALESBURG, IL
02.2020 - 05.2020
- Assisted with the completion of medical forms and records.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Documented and managed patient information in computer system.
- Coordinated with patients and healthcare professionals to meet patient needs.
STORE MANAGER
COSMOPROF
MOLINE, IL
07.2017 - 02.2020
Lab Tech
COMMUNITY HEALTH CARE
Rock Island, IL
11.2015 - 11.2016
Lab Tech
GENESIS HEALTH SYSTEM
MOLINE, IL
07.2010 - 11.2015
- 644-9617
- Poltonj77@gmail.com
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies
- Interview patients or their representatives to identify problems relating to care.
- Maintain knowledge of community services and resources available to patients.
- Refer patients to appropriate health care services or resources.
- Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate
- Analyze patients' abilities to pay to determine charges on a sliding scale.
- Teach patients to use home health care equipment.
- Resolve customer complaints regarding sales and service.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Run register
- Bank deposits
- Reset store every month
- Conduct chemical analyses of body fluids, such as blood or urine, using microscope or automatic analyzer to detect abnormalities or diseases and enter findings into computer
- Set up, maintain, calibrate, clean, and test sterility of medical laboratory equipment.
- Analyze and record test data to issue reports that use charts, graphs, or narratives.
- Prepare standard volumetric solutions or reagents to be combined with samples, following standardized formulas or experimental procedures
- Conduct chemical analyses of body fluids, such as blood or urine, using microscope or automatic analyzer to detect abnormalities or diseases and enter findings into computer
- Set up, maintain, calibrate, clean, and test sterility of medical laboratory equipment.
- Prepare standard volumetric solutions or reagents to be combined with samples, following standardized formulas or experimental procedures
- Collect fluid or tissue samples, using appropriate collection procedures.
- Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies.
Education
MEDICAL ASSISTING Clinical Medical Assisting -
BLACK HAWK COLLEGE
Skills
- Appointment Scheduling
- Verbal and Written Communication
- Customer Service
- Epic Systems
- Scheduling Tests and Procedures
- Patient Interviews
- Gathering Information from Patients
- Specimen handling
- Specimen Collection
- Patient Care
- Administrative Support
- Patient Assessments
- Paperwork Assistance
- Medication And Appointment Reminders
Additional Information
- Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies. Document route of specimens from collection to laboratory analysis and diagnosis. Collect specimens at specific time intervals for tests, such as those assessing therapeutic drug levels. Enter patient, specimen, insurance, or billing information into computer. Conduct standards tests, such as blood alcohol, blood culture, oral glucose tolerance, glucose screening, blood smears, or peak and trough drug levels tests. Provide sample analysis results to physicians to assist diagnosis. Serve refreshments to donors to ensure absorption of sugar into their systems. Transport specimens or fluid samples from collection sites to laboratories. MEDICAL ASSISTING CERTIFICATE
Timeline
Support Staff
Robert Young Center
09.2023 - Current
Medical Office Receptionist
Advanced Imaging Center Inc.
07.2021 - 08.2022
PATIENT SERVICE REPRESENTATIVE
FIRSTSOURCE
02.2020 - 05.2020
STORE MANAGER
COSMOPROF
07.2017 - 02.2020
Lab Tech
COMMUNITY HEALTH CARE
11.2015 - 11.2016
Lab Tech
GENESIS HEALTH SYSTEM
07.2010 - 11.2015
MEDICAL ASSISTING Clinical Medical Assisting -
BLACK HAWK COLLEGE
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