Joyce Dieyi
Edison,NJ
Summary
Customer service specialist with 12 years of experience in event coordination and HR operations. Skilled in effective communication and problem-solving, with a commitment to driving team success. Adaptable and focused on continuous learning and collaboration.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Representative - CoverVA Medicaid
Maximus Inc (Remote)
McLean, Virginia
10.2024 - 11.2025
- Streamlined Medicaid application and renewal processes through Cover Virginia, enhancing eligibility screenings and submissions.
- Delivered accurate guidance on Medicaid/FAMIS programs, income requirements, and documentation needs while ensuring confidentiality.
- Collaborated with state agencies and community partners to resolve application issues and verify information for timely processing.
- Utilized VaCMS and MMIS systems for data entry, case status tracking, and escalation of complex cases.
- Provided high-volume customer support via phone and written communication, addressing urgent healthcare access concerns.
- Identified recurring applicant challenges to recommend workflow enhancements and improve Medicaid outreach efforts across Virginia.
Customer Service Representative - GetCoveredNJ
Swipe Jobs LLC (Remote)
Edison, NJ
06.2023 - 10.2024
- Manage high-volume inbound and outbound calls with a positive, professional demeanor.
• Assist customers with product, service, and account inquiries, ensuring timely and accurate responses.
• Document all interactions in the government CRM with clear and detailed records.
• Resolve customer issues with empathy and efficiency, escalating complex cases when needed.
• Maintain up-to-date knowledge of providers, insurance policies, and related guidelines.
• Participate in ongoing training and team meetings via Microsoft Teams to enhance service quality.
Self-Employment
Party Waiters LLC
Irvington, New Jersey
07.2013 - 01.2018
- Executed diverse corporate events, including international conferences and trade shows, ensuring seamless delivery.
- Coordinated logistics, budgeting, vendor management, and venue preparation to meet client specifications.
- Managed key corporate accounts, fostering long-term relationships that secured repeat bookings.
- Oversaw invoicing and credit account management to guarantee financial accuracy and timely collections.
- Converted web and marketing leads into confirmed bookings to drive revenue growth.
- Collaborated cross-functionally with hotel departments to enhance event quality and analyze client feedback.
Conference & Banqueting Coordinator
Southern Sun Group of Hotels
Nairobi, Kenya
07.2003 - 03.2012
- Executed diverse corporate events, international conferences, trade shows, and banquets with seamless delivery.
- Coordinated logistics, budgeting, vendor management, venue preparation, and post-event closeouts to meet specifications.
- Managed key corporate accounts, cultivating long-term relationships and securing repeat bookings.
- Oversaw invoicing and payment follow-ups to ensure financial accuracy and timely collections.
- Converted web and marketing leads into confirmed bookings, supporting revenue growth.
- Collaborated cross-functionally with hotel departments to enhance event quality and analyze client feedback for improvements.
Sales and Marketing Assistant
Southern Sun Group of Hotels
Nairobi, Kenya
01.2003 - 06.2003
- Streamlined end-to-end HR operations, encompassing recruitment, payroll, employee relations, and wellness initiatives.
- Coordinated interview scheduling and reviewed job applications for over 50 new hires annually.
- Facilitated onboarding activities to ensure seamless integration and increased staff retention.
- Developed an efficient filing system to maintain confidential employee records securely.
- Provided daily administrative support for HR office operations, ensuring compliance with procedures.
Human Resources Assistant
Southern Sun Group of Hotels
Nairobi, Kenya
01.2000 - 06.2001
- Supported comprehensive HR operations, encompassing recruitment, payroll, employee relations, and staff wellness initiatives.
- Coordinated interview scheduling and reviewed applications for over 50 new hires annually.
- Organized onboarding and settlement activities to facilitate smooth integration and enhance retention.
- Developed an efficient HR filing system to maintain confidential employee records.
- Provided daily administrative support for HR office, ensuring compliance with procedures and improving efficiency.
Education
Some College (No Degree) - Business Administration
Kenya School of Professional Studies
Some CollegeSome College (No Degree) - Higher Diploma in Business Management
College of Human Resource Management
KenyaSkills
- Customer relationship management
- Problem-solving
- Team collaboration
- Time management
- Conflict resolution
- Data entry
- Case management
- Call center operations
- Service quality improvement
- Effective communication
Languages
English
Full Professional
Certification
HIPPA Certification
References
References available upon request.
Timeline
Customer Service Representative - CoverVA Medicaid
Maximus Inc (Remote)
10.2024 - 11.2025
Customer Service Representative - GetCoveredNJ
Swipe Jobs LLC (Remote)
06.2023 - 10.2024
Self-Employment
Party Waiters LLC
07.2013 - 01.2018
Conference & Banqueting Coordinator
Southern Sun Group of Hotels
07.2003 - 03.2012
Sales and Marketing Assistant
Southern Sun Group of Hotels
01.2003 - 06.2003
Human Resources Assistant
Southern Sun Group of Hotels
01.2000 - 06.2001
Some College (No Degree) - Business Administration
Kenya School of Professional Studies
Some College (No Degree) - Higher Diploma in Business Management
College of Human Resource Management