Joyce Doak
Cullman,AL
Summary
Proficient Education and Training Officer with a solid background at the 117th Medical Group, skilled in e-learning design and feedback evaluation. Designed training initiatives that led to measurable improvements in employee capabilities and productivity. Noted for public speaking proficiency and fostering a collaborative atmosphere for learning.
Overview
18
18
years of professional experience
Work History
Education and Training Officer
117th Medical Group at 117th Air Refueling Wing
Birmingham, AL
03.2005 - 04.2011
- Developed training materials to enhance skill acquisition and knowledge retention among personnel.
- Coordinated training schedules, optimizing resource allocation and participant availability for maximum effectiveness.
- Conducted needs assessments to identify gaps in training programs, proposing relevant improvements based on findings.
- Led cross-functional teams in developing comprehensive training solutions aligned with organizational goals and standards.
- Streamlined documentation processes for training compliance, enhancing accuracy and accessibility of records management.
- Balanced multiple responsibilities simultaneously in a fast-paced environment, prioritizing tasks effectively to meet deadlines without sacrificing quality of workmanship or attention to detail.
- Implemented post-training surveys and evaluations in order to measure the efficacy of delivered courses.
- Developed and implemented effective lesson plans to cover necessary material.
- Maintained accurate records of all completed trainings, ensuring compliance with industry regulations and standards.
- Conducted regular assessments of existing training programs, making adjustments as necessary to maintain effectiveness and relevance.
- Incorporated real-world scenarios and case studies into lessons plans for increased contextual relevance.
- Ensured the alignment of organizational goals and objectives within each learning module presented.
- Reduced time spent on manual processes by introducing digital tools for efficient course administration and management.
- Developed job-specific competencies and performance standards.
Assistant Unit Director, 5 Main
Brookwood Medical Center
Birmingham, AL
01.2002 - 06.2010
- Assisted in developing and implementing operational strategies to enhance unit performance.
- Coordinated staff schedules and training sessions to ensure efficient workflow and service delivery.
- Analyzed unit metrics to identify areas for improvement and support data-driven decision-making.
- Mentored junior staff on best practices, enhancing team skill sets and productivity levels.
- Led initiatives to optimize resource allocation, resulting in improved efficiency across operations.
- Evaluated staff performance regularly, providing constructive feedback and guidance for professional growth.
Chief Nursing Officer
186th Medical Group at 186th Air Refueling Wing
Meridian, MS
04.1993 - 06.2005
- Directed nursing operations, ensuring compliance with regulations and standards of care.
- Implemented strategic initiatives to enhance patient care quality and operational efficiency.
- Led interdisciplinary team meetings to promote collaboration and improve patient outcomes.
- Developed and monitored performance metrics to assess nursing staff effectiveness and service delivery.
3 to 11 Charge Nurse
G. V. (Sonny) Montgomery VA Medical Center
Jackson, MS
08.1993 - 01.1999
- Supervised nursing staff to ensure quality patient care and compliance with medical standards.
- Coordinated patient intake processes, enhancing workflow efficiency
- Monitored patient progress, adjusting treatment plans based on clinical assessments and feedback.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Implemented effective care plans tailored to individual patient needs, improving overall health outcomes.
Education
Master of Science - Health Care Administration
Mississippi College
Clinton, MS05.1998
Bachelor of Science - Nursing
Mississippi College
Clinton, MS05.1990
Associate of Arts - Nursing
Hinds Junior College
Raymond06.1974
Associate of Applied Science - Nursing
University of Mississippi
Jackson, MS07.1970
High School Diploma - General Studies
Central High School
Jackson, MS06.1968
Skills
- Train-the-trainer
- Needs assessment strategies
- Materials organization and management
- Training program development and evaluation
- Documentation and recordkeeping practices
- Pubic speaking
- Employee mentoring and counseling
- Technology use
- Employee performance reviews
- Procedure manual writing
- Quality assurance
- Decision-making
- Data organization
- Business administration
- Initial trauma life support
- Employee interviewing
- Budget administration
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Nursing management skills
Timeline
Education and Training Officer
117th Medical Group at 117th Air Refueling Wing
03.2005 - 04.2011
Assistant Unit Director, 5 Main
Brookwood Medical Center
01.2002 - 06.2010
3 to 11 Charge Nurse
G. V. (Sonny) Montgomery VA Medical Center
08.1993 - 01.1999
Chief Nursing Officer
186th Medical Group at 186th Air Refueling Wing
04.1993 - 06.2005
Master of Science - Health Care Administration
Mississippi College
Bachelor of Science - Nursing
Mississippi College
Associate of Arts - Nursing
Hinds Junior College
Associate of Applied Science - Nursing
University of Mississippi
High School Diploma - General Studies
Central High School