Joyce Edmonds
Stonewall,LA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Store Manager
Five Below
Bossier City, LA
08.2022 - 04.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Implemented efficient systems for tracking stock movement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Store Manager
Joann Fabrics
Shreveport, LA
03.2021 - 08.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Trained and mentored associates to teach daily tasks and procedures.
Assistant Manager
Joann Fabrics
Shreveport, LA
08.2019 - 03.2021
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Managed customer needs and complaints.
- Ran the store in the absence of manager.
Part Time Key Holder
Joann Fabrics
Shreveport, LA
06.2019 - 08.2019
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers, delivering high levels of service.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance,
- Kept price changes up to date.
Team Member
Joann Fabrics
Shreveport, LA
01.2018 - 03.2019
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Contributed to team success by completing jobs quickly and accurately.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Ran cash registers and cut fabric.
Education
High School Diploma -
Woodlawn High School
Shreveport, LA05-1994
Skills
- Order Management
- Team leadership and coaching
- Relationship building and management
- Maximizing profitability
- Training and mentoring
- Merchandising
- Cash handling and deposit
- POS Systems
- Customer Service
- Policies and Procedures
- Recruiting and Hiring
- Documentation And Reporting
- Employee Terminations
Timeline
Store Manager
Five Below
08.2022 - 04.2024
Store Manager
Joann Fabrics
03.2021 - 08.2022
Assistant Manager
Joann Fabrics
08.2019 - 03.2021
Part Time Key Holder
Joann Fabrics
06.2019 - 08.2019
Team Member
Joann Fabrics
01.2018 - 03.2019
High School Diploma -
Woodlawn High School