JOYCE ELLISON
Purdon ,Texas
Summary
Guest Service Representative with over two decades of experience enhancing customer satisfaction and loyalty through efficient inquiry resolution and proactive issue management. Skilled in event planning, crisis management, and administrative support, with a strong focus on fostering seamless communication between teams to ensure a consistent customer experience. Passionate about leveraging advanced communication and people skills to drive customer service excellence and contribute to team success.
Overview
21
21
years of professional experience
Work History
Remote Guest Service Representative
Bealls Florida
01.2022 - 01.2025
- Collaborate with teams to enhance service protocols, improving response times.
- Monitor interactions, adjusting strategies to elevate service delivery.
- Facilitate communication between teams, ensuring a consistent experience.
- Address requests with empathy, increasing client satisfaction.
- Partnered with cross-functional teams to refine service protocols, significantly enhancing response times and overall service quality.
- Demonstrated empathy while addressing customer requests, contributing to a supportive environment that elevated client satisfaction.
- Resolved customer inquiries efficiently, leading to substantial improvements in satisfaction and loyalty metrics.
- Monitored service interactions, adjusting strategies to enhance delivery and achieve measurable gains in customer satisfaction.
Social Services Assistant
Compassion Corsicana-Family Services
01.2016 - 02.2022
- Advocated for clients in transitions, connecting them to resources for improved well-being.
- Partnered with community groups, facilitating workshops that empowered client decisions.
- Assessed client needs, providing tailored resources that enhanced service effectiveness.
- Managed crisis situations with intervention strategies, ensuring timely client support.
- Coordinated resource connections, enhancing access to essential services and yielding noticeable improvements in client well-being.
- Assessed client needs through detailed evaluations, leading to tailored recommendations and marked gains in service effectiveness.
- Partnered with community organizations to facilitate workshops, strengthening client knowledge and empowering informed decision-making.
- Developed crisis intervention strategies, effectively managing high-stress situations and ensuring timely support for vulnerable clients.
- Strengthened client relationships by actively listening and guiding them through resource navigation, fostering trust and open communication.
Substitute Teacher for All Grades
Corsicana Independent School District
01.2015 - 01.2016
- Engaged students through active participation, improving classroom dynamics and learning outcomes.
- Administered assessments and provided feedback, supporting measurable academic improvements.
- Maintained detailed student records, enabling data-driven instructional strategies.
- Maintained accurate records of student progress, enabling data-driven decisions that guided instructional adjustments and boosted academic outcomes.
- Collaborated with teachers to implement lesson plans, ensuring educational continuity and effectively addressing diverse student needs.
- Executed effective classroom management techniques under pressure, ensuring a safe and orderly environment conducive to learning.
- Fostered a positive learning environment through engaging activities, enhancing student participation and overall classroom morale.
Administrative Assistant III
Navarro College
01.2004 - 01.2015
- Supported Developmental Studies operations, enhancing departmental productivity.
- Processed purchase orders and travel requests, optimizing budget management.
- Facilitated communication, fostering a welcoming environment for students and staff.
- Maintained accurate records for equipment and supplies, ensuring availability and minimizing downtime for departmental activities.
- Coordinated logistics for events like the Career Expo, ensuring seamless execution and delivering positive attendee experiences.
- Implemented an efficient system for processing purchase orders and travel requests, supporting departmental budgeting and resource allocation.
- Streamlined purchase order processing, leading to noticeable improvements in budget management and resource allocation efficiency.
Education
Associate in Arts - Teaching
Navarro College
Corsicana, Texas12.2010
Skills
- Microsoft Office proficiency
- Guest satisfaction improvement
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of six staff members.
COURSES
MET Training Program - Experience Works
Timeline
Remote Guest Service Representative
Bealls Florida
01.2022 - 01.2025
Social Services Assistant
Compassion Corsicana-Family Services
01.2016 - 02.2022
Substitute Teacher for All Grades
Corsicana Independent School District
01.2015 - 01.2016
Administrative Assistant III
Navarro College
01.2004 - 01.2015
Associate in Arts - Teaching
Navarro College