Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Joyce Encinias

Denver,CO

Summary

Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.

Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Hardworking Environmental Services Housekeeper with background in medical housekeeping services and strong work ethic. Managed housekeeping team in large hospital complex for 3 years. Excellent communications skills and high cleanliness standards leading to outstanding results.

Retail Assistant Manager with 1 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Housekeeping

Centura Health
10.2023 - 07.2025
  • Environment Services Technician with 3 years of experience in hospital and healthcare consistently meeting quality standards experience ensuring cleanliness and sanitation in diverse settings. Skilled in adhering to safety protocols and utilizing effective cleaning methods to promote a hygienic environment. dedicated to enhancing operational efficiency and maintaining high standards of service for the well-being of all facility users. Meticulously clean and disinfected patient rooms, ensuring a spotless and healthy environment for up to 50 patients per shift. Skilled in infection control, biohazard waste disposal, and maintaining sterile environment. Commitment to sanitation understanding of infection control and proficiency in using cleaning equipment and hazardous materials.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Verified cleanliness and organization of storage areas and carts.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Cleaned elevators, glass, and planters in public areas.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Maintained optimal supply levels to meet daily and special cleaning needs.

Assistant Manager

7-Eleven
06.2024 - 05.2025
  • I worked as the assistant store manager at 7/11 I work the weekends and cover shifts that need to be covered I do the orders as well as paper work, counting money lottery and deposit once I'm done I get on the floor helping my team dropping fresh food for our customers in the morning i jump on register any time there is a line of customers i make sure shelf's and value are stocked for our costumers. I make sure all areas of the store is stocked and cleaned well maintained for our costumers im always finding ways for my team to improve im big on communication team development analyzing performance and ensuring compliance with policies.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Trained and managed associates in customer service and sales techniques.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Assisted store manager in meeting standards for customer service and quality.
  • Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
  • Trained and developed new employees for ease of transition into team.
  • Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.

Server/Waiter

Cracker Barrel
07.2021 - 09.2023
  • Accomplished restaurant sever with 3 years of experience working in a fast paced environment guest-focused and with proven people skills in providing excellent customer service multitasking and problem solving the highest customer satisfaction among the restaurant's staff . Quickly develop relationship with customers and maintain positively while servicing up to 7 tables during prime-time hours. Maintained a positive attitude during negotiation with customers to help de-escalate concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Increased sales significantly by upselling higher-end products to customers.

Crew Member

Wendy's
01.2019 - 07.2022
  • Dedicated Wendy's employee skilled in delivering exceptional customer service and enhancing operational efficiency. Proficient in customer service, food preparation, order accuracy, maintaining a clean and organized work environment. Demonstrated ability to work efficiently in a fast-paced setting, adhere to company policies, and collaborate effectively with team members
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Assisted with preparing salads and cold food items.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Trained newly hired employees on routine tasks and customer service.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Processed orders on POS system and accepted cash and charge payments.
  • Accurately operated cash register to process customer payments.
  • Brewed coffee and tea and changed out drink station syrups.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

High school diploma -

Hope On-Line
Pueblo, CO
05-2022

Skills

  • Custodial experience
  • Food Production
  • Floor care
  • Serving Experience (2 years)
  • Senior care
  • Cleaning Experience (8 years)
  • Food Handling (2 years)
  • Customer service (3 years)
  • Hospital experience (1 year)
  • Janitorial experience
  • Retail Sales (4 years)
  • Meal Preparation (2 years)
  • Kitchen Experience
  • Environmental services
  • Restaurant Experience
  • Commercial Cleaning
  • Food Service (5 years)
  • Cashiering (5 years)
  • Laundry
  • Cooking
  • Cash handling (5 years)
  • Organizational skills
  • Residential Cleaning (1 year)
  • Time management (1 year)
  • Food Preparation (2 years)
  • Kitchen Management Experience
  • Cash register (6 years)
  • Housekeeping and cleaning
  • Drawer balancing
  • Product restocking
  • Inventory restocking
  • Retail merchandising
  • Order taking
  • Cash management
  • Hospitality and accommodation
  • Cash handling expertise
  • Goal setting and achievement
  • Cash reconciliation
  • Customer engagement
  • Food safety oversight

Accomplishments

  • Completed manager training program.
  • Promoted to Manager after only 2 years for exceptional performance.
  • Trained and mentored 6 employees.
  • Supervised team of 15 staff members.

Certification

Driver's License

Languages

English
Full Professional

Timeline

Assistant Manager

7-Eleven
06.2024 - 05.2025

Housekeeping

Centura Health
10.2023 - 07.2025

Server/Waiter

Cracker Barrel
07.2021 - 09.2023

Crew Member

Wendy's
01.2019 - 07.2022

High school diploma -

Hope On-Line

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