Joyce Etah -malo
Watertown,United States
Summary
Experienced produce clerk with a 4-year track record in optimizing department layouts and enhancing the customer experience. Proficient in scheduling, effective planning, and staff management to ensure seamless operations and maximum productivity. Committed to maintaining high-quality standards, driving sales through innovative displays, and engaging with customers.
Overview
4
4
years of professional experience
Work History
Server
PF Changs Restaurant
03.2024 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Fresh Produce Associate
Tom Thumb
08.2022 - 02.2024
- Optimized produce department layout, enhancing customer experience and increasing overall sales
- Consistently met quality standards and freshness targets
- Implemented creative seasonal displays, driving sales of featured items
- Consistently met quality standards and freshness targets, ensuring customer satisfaction
- Introduced creative displays such as new designs in fresh cut veggies and fruit trays display which boosted the sales of seasonal items
- Ensured fresh cut produce on shelf are tracked, in order to maximize freshness and reduce losses while maintaining high quality standard
- Engaged customers with product knowledge, suggesting complementary items and recipes
- Maintained vibrant displays, creating an inviting shopping experience
- Cleaning
- Engaged customers with expert product knowledge, suggesting complementary items and recipes, fostering a positive shopping experience
- Cleaning the produce fresh cut area, after every shift
- Ensuring the environment is sanitary at all times
Cashier / Stocker
Gas Station Convenience Store
01.2021 - 08.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Front Office Receptionist
Premier Health Partners
05.2020 - 01.2021
- Streamline administrative processes, reducing patient wait times and improving satisfaction rates through proactive problem-solving and resource optimization
- Create a welcoming environment for patients, addressing inquiries with empathy and professionalism while maintaining confidentiality and HIPAA compliance
- Maintain accurate patient records, manage appointment systems, and ensure smooth clinic operations through meticulous organization and multitasking skills
- Optimize front office operations, enhancing patient flow and satisfaction through data-driven process improvements and proactive resource allocation
- Cleaning and organizing rooms before and after every patient's appointment
- Orchestrate seamless clinic operations through meticulous record-keeping, efficient appointment management, and adept multitasking abilities
- Managed front desk operations, ensuring smooth visitor flow and efficient communication between clients and staff
- Developed new filing system, improving document retrieval time
- Greeted and directed visitors, maintaining a welcoming atmosphere
- Handled multi-line phone system, scheduling appointments and relaying messages accurately
- Maintained meticulous visitor logs and security protocols
- Coordinated meeting room bookings, ensuring optimal space utilization and minimizing scheduling conflicts
- Streamlined check-in process, reducing wait times and enhancing visitor satisfaction
- Initiated feedback system, leading to measurable improvements in front desk services
- Cleaning, tidying and organizing front desk and office space on a daily basis
Education
BACHELOR OF SCIENCE -
Harrisburg University of Science and Technology
05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Cash Handling
- Hospitality service expertise
- Cleanliness standards
- Safe Food Handling
- Professional Appearance
- Sales Techniques
- Table Bussing
- Front-of-house display creation
- Adaptable and Flexible
- Attention to Detail
- Teamwork and Collaboration
- Continuous Improvement
- Effective Communication
Timeline
Server
PF Changs Restaurant
03.2024 - 07.2024
Fresh Produce Associate
Tom Thumb
08.2022 - 02.2024
Cashier / Stocker
Gas Station Convenience Store
01.2021 - 08.2022
Front Office Receptionist
Premier Health Partners
05.2020 - 01.2021
BACHELOR OF SCIENCE -
Harrisburg University of Science and Technology