Joyce Farfan
Peer Coach/Administrative Management
Brooklyn,NY
Summary
Enthusiastic Peer Coach eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Peer Support and Advocate and training in Human Service Administration. Motivated to learn, grow and excel in Substance Abuse & Mental Health field.
Overview
10
10
years of professional experience
Work History
Peer Support Volunteer/Administrative Coordinator
El Regreso Woman's Residential Facility
Brooklyn, NY
4/11/19 - Current
- Provided compassionate counseling and support to individuals dealing with chronic conditions.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Transported individuals to medical appointments and support meetings whenever needed.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
- Interceded between peer's during arguments and diffused tense situations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated daily workflow through task prioritization and concise scheduling.
- Developed team communications and information for meetings.
Global Logistics Administrator
Sakai Trading
New York, NY
03.2007 - 04.2009
- Selected transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution.
- Monitored and reported on functional operating costs, notifying management of cost and labor overruns and providing recommendations for resolution.
- Coordinated dispatching of 3-4 drivers to accomplish daily delivery requirements.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Prepared documentation of packages for shipment, pickup and courier services for prompt delivery to customers.
Education
HSA Certification - Human Service
ICD - Institute Career Development
New York, NYCertificate - Recovery Coach
Connecticut Community For Addiction Recovery (CCAR
RemoteMandated Reporter Certification -
NY Society The Prevention of Cruelty To Children
Remote 12.2020 - 12.2020
Certificate of Completion - Education On HIV/AIDS, STD's, Hepatitis
La Nueva Esperansa
Brookly, NY 08.2019 - 10.2019
Skills
Social activity planning
undefinedTimeline
Mandated Reporter Certification -
NY Society The Prevention of Cruelty To Children
12.2020 - 12.2020
Certificate of Completion - Education On HIV/AIDS, STD's, Hepatitis
La Nueva Esperansa
08.2019 - 10.2019
Global Logistics Administrator
Sakai Trading
03.2007 - 04.2009
Certificate - Recovery Coach
Connecticut Community For Addiction Recovery (CCAR
HSA Certification - Human Service
ICD - Institute Career Development
Peer Support Volunteer/Administrative Coordinator
El Regreso Woman's Residential Facility
4/11/19 - Current
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