Joyce Favela

Customer Service Representative

The Home Depot Inc

Downey

12.2001 - 08.2024

Maintained a high level of professionalism when dealing with difficult customers.
Provided exceptional customer service to ensure customer satisfaction.
Took special orders in person and over telephone, generating additional revenue every month.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Conducted regular follow-up calls with customers after resolving their issues.
Updated system with order specifics and customer details, preferences, and billing information.
Monitored customer satisfaction levels through surveys and feedback forms.
Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Collected deposits or payments and arranged for billing.
Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Answered customer inquiries and provided accurate information regarding products and services.
Provided accurate information about products and services to customers.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Tracked orders from start to finish to ensure timely delivery of goods or services.