Joyce Finch-Morris

• Resolve discrepancies and handle special projects concerning customers' accounts, improving client satisfaction
• Advise clients on compliance fraud and investigations, as well as potential remedies and required actions.
• Manage complex investigations related to potential compliance violations, leading to prompt resolutions.

• Educated customers on variety of loan products and available credit options to promote valuable decision-making.
• Reviewed new marketing materials and campaigns for compliance.
• Led cross-functional teams to successfully launch new products, meeting deadlines and budgets.

• Led cross-functional teams to deliver high-quality results on complex assignments.
• Conducted in-depth data analysis to identify areas of improvement and opportunities for growth.
• Evaluated business processes, identifying inefficiencies and recommending targeted improvements.

• Analyzed potential risks and evaluated loan products to identify suitable options for customers.
• Developed and revised policies and procedures to ensure compliance.
• Analyzed and monitored lending data to assess performance, detected potential Fair Lending risks.

• Established team priorities, maintained schedules and monitored performance.
• Identified issues and communicated with regulators to effect a seamless examination.
• Collaborated with multidisciplinary teams to assess the effects of regulations on products and bank practices.

• Reviewed and revised risk-assessment practices and policies and recommended remediation changes.
• Developed metrics-driven approaches to tracking compliance performance across the organization, providing valuable insights into overall program effectiveness.
• Collaborated with management to develop effective strategies for addressing identified compliance risks and gaps.

• Assessed the adequacy of the banks' compliance management programs.
• Served as a subject matter expert ad advised bank on best practices, corrective actions .
• Ensured compliance with relevant laws, policies, and procedures throughout then issue examination process.

• Identified potential financial risks by performing detailed analysis of mortgage files and reports.
• Enhanced bank compliance by conducting thorough examinations and risk assessments.
• Participated in professional development opportunities to enhance skills as a Bank Examiner continually staying current on relevant topics within the field.

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• Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
• Advised senior management on strategic planning initiatives, incorporating compliance considerations into decision-making processes.
• Provided leadership, direction, and oversight for regulatory changes.