Hi, I’m
Joyce Finney
Management
Hampton,United States
Summary
Dedicated Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
years of professional experience
Work History
Luxottica - Sunglass HutHampton, VA
Store Manager II
09.2020 - Current
Job overview
- Connects with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Mentor employees and instructed on management of complicated sales, complex issues and difficult customers.
- Organize and update schedules to optimize coverage for expected customer demands.
- Prevent store losses using awareness and attention to detail to detect gaps for corrective action.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Recruit, Conduct job interviews, hire, and train new team members
- Review sales reports to enhance sales performance and improve inventory management accuracy.
- Coach and mentor employees by offering constructive feedback and taking interest in long-term career growth.
- Contribute to merchandising ideas at team meetings to increase sales.
- Sets effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Luxottica - Sunglass Hut OutletWilliamsburg, VA
Store Manager II
10.2017 - 09.2020
Job overview
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Sentara Careplex HospitalHampton , VA
Administrative Assistant
08.2017 - 11.2017
Job overview
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Luxottica - Sunglass HutWilliamsburg, VA
Sales Manager
06.2015 - 10.2017
Job overview
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Maintained professional network of potential clients and business opportunities.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Tracked monthly sales to generate reports for business development planning.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Recruited, interviewed and hired talented people offering experience and key selling capabilities to company.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Luxottica -LenscraftersSterling Heights, MI
Retail Sales Supervisor
10.2012 - 06.2015
Job overview
- Looked at patient prescriptions and prepared contacts and eyeglasses to fit specific parameters.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Heated, shaped and bent plastic and metal frames to adjust eyeglasses for clients.
- Repaired and adjusted frames to meet customer needs.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Checked finished lenses for conformance to order specifications, quality and customer needs.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
- Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
- Managed client frame selection processes and walked through lens options.
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
Metro Health and FitnessRoseville, MI
Marketing Manager
01.2009 - 02.2011
Job overview
- Developed and maintained strong client relationships to facilitate smooth discussions and timely strategy updates.
- Managed complete database of files, contacts and project materials.
- Developed and oversaw internal and external events.
- Trained successful business development personnel to optimize marketing performance and learn industry.
- Created profiles, defined lists and uploaded data to onboard new customers.
- Collaborated with team to forecast based on sales and product profitability.
- Led staff on promotions development, sales analysis and creative services.
Education
University of PhoenixTempe, AZ
Bachelor of Science from Health Administration
06.2016
University of PhoenixTempe, AZ
Associate of Arts from Health Management And Clinical Assistance
07.2012
Skills
- Patient Care Coordination
- Reliable
- Outstanding communication skills
- Schedule management
- Customer service
- Problem resolution
- Patient Registration
- Office Administration
- HIPAA Compliance
- Patient Records Management
- Patient Documentation
- Appointment Scheduling
- Payment Collection
- Proficient in WebPt, NexGen
- Filing and Recordkeeping
- Scheduling
Timeline
Store Manager II
Luxottica - Sunglass Hut
09.2020 - Current
Store Manager II
Luxottica - Sunglass Hut Outlet
10.2017 - 09.2020
Administrative Assistant
Sentara Careplex Hospital
08.2017 - 11.2017
Sales Manager
Luxottica - Sunglass Hut
06.2015 - 10.2017
Retail Sales Supervisor
Luxottica -Lenscrafters
10.2012 - 06.2015
Marketing Manager
Metro Health and Fitness
01.2009 - 02.2011
University of Phoenix
Bachelor of Science from Health Administration
University of Phoenix
Associate of Arts from Health Management And Clinical Assistance
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