JOYCE FISHER
Dallas,TX
Summary
A self-motivated innovator offering proficiency in data entry with a record of success and problem solution. Clear verbal and written interpersonal communication skills. Proven ability to follow established procedures, methods, and practices with minimal assistance. Remarkable time management and organization skills, managing multiple priorities and working in a deadline-driven environment with a positive attitude. Skilled in document digitization, office modernization and data organization for enhanced productivity. Fast learner and committed to continuous, self-directed learning.
Overview
12
12
years of professional experience
Work History
Receptionist/Computer Data Entry
D&D Construction
07.2023 - Current
- Initial contact for clients and vendors, while assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
- Processes and completes high volume of orders timely, accurately thoroughly while enhancing experience and opportunities with customers.
- Follow up as needed on field operations unresolved issues. Acquire knowledge of customer base and unique customer requirements to best support business.
- Accurately enter confidential and business-critical information into database using Microsoft Excel, Access and Word.
Insurance Service Representative
Travelers
11.2019 - 05.2023
- Provides the best policy options such as additional deductible, basic coverages and discounts. Makes adjustments based on previous suggestions to customers/agents quotes or changes to existing policies.
- Increased policyholder retention with exceptional customer service and detailed explanation of insurance coverages by 10%.
- Determines if there are outstanding requests and completes tasks in order to ensure account in good standing. Assess documents to validate coverage and effective dates.
- Proven skills to act as strong team member, leveraging best practices, communication, verbal, written, problem solving and irate callers.
- Identifies new business opportunities driven by customer/agent requests where appropriate, which includes both coverage and product.
Receptionist/Computer Data Entry
D&D Construction
01.2019 - 11.2019
- Initial contact for clients and vendors, while assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments
- Processes and completes high volume of orders timely, accurately thoroughly while enhancing experience and opportunities with customers. Accurately enter confidential and business-critical information into database using Microsoft Excel, Access and Word
- Advanced troubleshooting skills and ability to handle, and address escalations resulting in business outcome of resolving customer complaints. Follow up as needed on field operations unresolved issues.
Customer Advocate/ Receptionist
AdvoCare
07.2015 - 12.2018
- Served as initial contact for clients, visitors and vendors at front desk upon arrival. Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Making sure to adhere with current SOP criteria
- Gathered, organized, and distributed incoming contracts, invoices, and statements to the appropriate department
- Accurately enter confidential and business-critical information into database and Microsoft Excel spreadsheets
- Operates multi-line phone system, serving as point of contact for 50 + phone calls daily
- Exercises considerable independent judgment as to find best resolution on each account presented and ensures completion of all documentation for timely and accurate processing.
Loan Modification Processor / Claims Processor
Bank of America
05.2012 - 06.2015
- Review and analyze borrower documentation to determine income and repayment ability, assess borrower hardship, analyze housing expenses and determine proper documents needed with information provided.
- Conducted pre-funding and funding activities for over 50 monthly applicants. Assess recommended foreclosure prevention alternatives offered to homeowner to ensure all investor/insurer guidelines were followed.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents. Followed up with customers on unresolved issues.
- Prints and prepares claim documents for legal and medical reviews. Followed up on potentially fraudulent claims initiated by claims representatives. Reports and assigns claims, and transitions closed files.
Education
Diploma -
Townview High School For Health Professions
Dallas, TX05.2005
Skills
- Proficiency in
- MS Word, Excel, PowerPoint and Access
- Professional Relationships, Regulatory Requirements
- Success in Fraud Detection
- Proven Client Satisfaction of 95%
- Eligibility Determinations that avoid high risk for company
Timeline
Receptionist/Computer Data Entry
D&D Construction
07.2023 - Current
Insurance Service Representative
Travelers
11.2019 - 05.2023
Receptionist/Computer Data Entry
D&D Construction
01.2019 - 11.2019
Customer Advocate/ Receptionist
AdvoCare
07.2015 - 12.2018
Loan Modification Processor / Claims Processor
Bank of America
05.2012 - 06.2015
Diploma -
Townview High School For Health Professions
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