Joyce Flagg
Honeoye Falls,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Adept School Counselor offering [Number] years of experience counseling students on mental health, academics and interpersonal conflicts. Driven to help students achieve success by providing guidance on career options, higher education choices and life planning. Attentive in identifying early warning signs of harmful behavior in students to provide preventive counseling. Consistent in meeting the established goals of the counseling program. Motivated Academic Advisor with exceptional written and verbal communication skills. Successful at guiding students through course registration steps, course selection and academic planning. Expertise in goal setting and active listening.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Sr. Student Insurance Advisor
University of Rochester, University Health Service
01.2022 - Current
- Coordinate the University's semi-annual open enrollment/hard waiver insurance selection period activities
- Represent UR SHIP and serve as the Senior Insurance Advisor to students, parents,dependents, and other members of the University community regarding eligibility guidelines and plan coverage
- Provide training and leadership to Student Insurance Advisor, demonstrating best practices and serving as the first line of escalation for customer support issues
- Responsible for overseeing all secure file transfers related to UR SHIP enrollment, referrals, and UR student charges
- Serves as liaison for all six independent schools of the University regarding all aspects of the UR SHIP Plan.
- Expert knowledge of University insurance requirements, UR SHIP plan design, mandatory health fee services, billing questions, student communications and dispute resolutions
- Interact with University colleges and departments on a student's status or change in status and adjust students records on a continuing basis
- Investigates monthly variance reports for discrepancies between UR SHIP enrollment and charges on UR Student accounts
- Represent UHS insurance office at University Orientations, tabling events, flu clinics, HPV clinics
- COVID-19 clinics and testing.
Student Insurance Advisor
University of Rochester, University Health Service
04.2013 - 01.2022
- Enroll and disenroll students/spouses/dependents and Post Doctoral fellows on the UR sponsored health insurance plan-Update Pyramed with demographic and insurance related information-Bill and update the student insurance selections on the UR Workday system-Process student insurance referrals-Problem solve internal and external student claim denials-Communicate with university colleges and departments regarding student status
- Work closely with the Bursar and Registrar offices regarding student health fees and bills-Run monthly reports for bursar billing, student alerts, and spouse health fee billing
- Submit weekly update files to Aetna Student Health for processing.
Credentials and Verifications Specialist
University of Rochester at Strong Memorial Hospital
01.2004 - 01.2012
- Responsible for performing a complete range of queries and verifications for 800
- Doctors and Allied Health Professionals for privileges at Strong Memorial and Highland Hospitals-Tracked all expired documents for the appointment and reappointment process in accordance with the Medical Staff Bylaws, Joint Commission, and NYS
- Department of Health-Data Bases and software used: Microsoft Access Queries and Reports
- Microsoft Outlook, Excel, Omega and E-Delineate-Federal and State Government Websites: National Practitioner Data Bank, DEA license
- State License, American Medical Association, Workers Compensation
- Medicare Opt Out, and Office of Professional Misconduct
Administrative Assistant
Cornerstone Eye Associates, Park, Siebold EyeCare
01.2003 - 01.2004
- Compiled and published a monthly newsletter
- Head of HIPAA Compliance-
- Maintained employee time records and vacation time
- Scheduled monthly Doctor On-Call
- Inter-office Memos-
- Doctor Insurance Credentialing
- Produced office brochures
- Provided coverage at multiple locations for various positions-Plan yearly company picnic
Medical Receptionist
Reed Eye Associates
01.1997 - 01.2003
- Posted payments, collected copays, reconciled daily payment sheet
- Responsible for checking patients in and out, answering five phone line system
- Communicated with insurance companies regarding patient's eligibility
- Responsible for creating and maintaining patient charts
- Communicate with all levels of the organization regarding patient care
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
Education
Medical Office Administration Certification -
Concorde Career Institute
Portland, OR11.
Some College (No Degree) -
Elmira College
Elmira, NYHigh School Diploma -
Haverling Jr. Sr. High School
Bath, NYCovid-19 Contact Tracing Training -
Johns Hopkins University
2020
Skills
- Proficient in MS Office (Word, Excel,Powerpoint) Outlook
- Data Confidentiality
- Diverse Student Populations
- Customer Interaction
- Strategic Decision-Making
Certification
- Licensed New York State Notary Public
New York State Election Inspector-Site Chair 2015-present
- Prepare the poll site for voters
- Assist voters during the voting process
- Handle voter and inspector issues as they arise
- Close the poll site
- Canvass and report election results
Timeline
Sr. Student Insurance Advisor
University of Rochester, University Health Service
01.2022 - Current
Student Insurance Advisor
University of Rochester, University Health Service
04.2013 - 01.2022
Credentials and Verifications Specialist
University of Rochester at Strong Memorial Hospital
01.2004 - 01.2012
Administrative Assistant
Cornerstone Eye Associates, Park, Siebold EyeCare
01.2003 - 01.2004
Medical Receptionist
Reed Eye Associates
01.1997 - 01.2003
Medical Office Administration Certification -
Concorde Career Institute
Some College (No Degree) -
Elmira College
High School Diploma -
Haverling Jr. Sr. High School
Covid-19 Contact Tracing Training -
Johns Hopkins University
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